What are the responsibilities and job description for the PT Leasing Agent - Oakbrook Gardens position at Kohner Properties Inc?
Description
Kohner Properties Incorporated is seeking to hire a part-time leasing agent to add to our team. Oakbrook Gardens is near 55 & Butler Hill and consists of 280 units We are looking for energetic and motivated individuals with leasing/customer service experience.
2 shifts available:
- Thursday and Friday, 9:00 a.m. to 6:00 p.m., Saturday 10 a.m. to 4 p.m.
- Sunday 12 p.m. to 4 p.m., Monday through Wednesday, 9:00 a.m. to 6:00 p.m.
General responsibilities and duties are as follows:
- Greets and welcomes all visitors, residents and prospective residents.
- Answers telephone and email inquiries.
- Frequently shops competition (at least monthly) to improve sales technique and gain awareness of market comparables.
- Weekly outreach marketing to local businesses, preferred employers, etc. to establish and maintain positive relationships for referrals.
- Responsible for compiling and maintaining database of market comparables.
- Responsible for utilizing social media advertising
- Responsible for daily data entry of all leads (phone calls, e-mails and visits) and marketing sources.
- Responsible for conducting daily follow up with prospects.
- Responsible for daily inspection of display unit and or “show” apartments, amenities and the “leasing lane”. Promptly freshens as needed and reports any needed concerns or repairs needed.
- Exhibits a positive customer service attitude and represents the community and company well.
- Emphasizes features, benefits, and positive lifestyle rewards of the community.
- Carefully conducts application verification process to ensure qualified applicants and submits to manager for approval.
- Inspects rented unit and checks keys well in advance of move in date.
- Prepares lease agreement. Collects initial fees and assists resident throughout move in process.
- Prepares and processes lease renewals and required paperwork for the renewal.
- Data entry of service requests, application information, market surveys, etc.
- Performs any additional duties assigned by Manager or Area/Regional Supervisor.
Requirements
- Applicants must have a high school diploma or GED with prior leasing experience or 3-5 years of customer service experience.
- This position requires excellent customer service and communication skills.
- Candidate must have valid driver's license and automobile insurance
In addition, the following competencies are desired:
- Resident Service: Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
- Interpersonal Skills: Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
- Oral Communication - Speaks clearly and persuasively; Listens and gets clarification; Responds well to questions.
- Written and E-mail Communication - Writes clearly, informatively, and professionally at all times; edits work for spelling and grammar.
- Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.
- Quality - Demonstrates accuracy and thoroughness.
- Quantity - Completes work promptly; Strives to increase occupancy.
- Safety and Security—Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities and appointments are covered when absent; Prepared and ready for appointments.
- Initiative - Asks for and offers help when needed.