Continuing Education Support Specialist

Kois Center, LLC

Job Title: Continuing Education Support Specialist Department: Operations
Status: Full Time – Exempt Wage: $65,000 /yr Salary
Office Hours: Monday‐Sunday, 40‐50hr work weeks, work days vary based on events
Benefits: Medical, Vision and Dental (following 90 day Introduction Period)

Retirement Plan and Profit Sharing (Following one year of employment)

General Position Summary:
The Kois Center is a continuing education facility for dental professionals. Customers travel from throughout the world to attend five to six day courses at our facility in Seattle. The Kois Center offers approximately five courses each month, which typically looks like one course per week. The role of a Continuing Education Support Specialist is to manage all aspects of course execution as well as the continual growth of customer relationships. This position requires exceptional organizational skills and must provide superior customer service as you will be in constant communication with our customers in regard to course participation, registration, payment and overall correspondence. Additionally, this position will handle secondary functions as listed below.

Essential Functions/Major Responsibilities:

• Provide an exceptional course experience in regard to organization, preparation, execution, and follow up.
• Create and grow customer relationships.
• Course Execution: Manage a course from start to finish – there are responsibilities before, during, and after a course.
• Office Support: Variety of office responsibilities which are shared among the Course Manager Team. Examples: Maintain office and course supplies, assist Dr. John Kois with various tasks, shipping and receiving.
• Course Support: Variety of support responsibilities for course execution which are shared among the Course Manager Team. Examples: Creation and stocking of course supplies, room setup and breakdown.

Secondary Functions:

• Member Leadership – Be the primary liaison to/from the Kois Center.
• Manage vendor relationships as assigned.
• Assist with additional roles and projects as needed.

Skills and Attitudes: The ideal candidate for this position is someone who possesses the following skills:
Personal:

 Detail‐oriented. Organized and efficient. Ability to multi‐task numerous responsibilities in a high‐paced environment.
 High‐quality standards for production and service.
 Dependable, trustworthy and reliable.
 Customer service focus. Diplomatic and calm. Courteous, friendly, and professional manner.
 Strong written and verbal communication skills.
 Good team player. Able to work well with a variety of highly demanding personalities.
 Motivated self‐starter and able to work with little supervision.

Technical:

• Proficient in Microsoft Products (ie: Word, Excel, Outlook, PowerPoint)
• Comfortable with use of Apple devices

Education and/or Experience: The candidate must possess the following minimum experience:

• 4 year Bachelor’s Degree, preferably with a focus in hotel/hospitality, business or communication
• Three or more years of experience in a customer service role

Job Conditions: This position will require the following abilities:

• Available for a rotating schedule that includes evenings and weekends
• Available for seasonal overtime hours
• Sit and work at a computer/desk for extended periods
• Stand on your feet and socialize with customers for extended periods
• Ability to climb staircase
• Lift and carry at least 25 pounds (ie: boxes, supplies, etc.)
• Perform office errands: valid driver’s license
• English fluency required

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Weekends as needed

Education:

• Bachelor's (Required)

Experience:

• Customer service: 2 years (Preferred)

Work Location: In person

Salary : $1,000 - $65,000