IT Field Technician - level 2

Tech Kahuna (Field Tech - Level II) |Kokua Technologies

About Kokua Technologies:

Whether you have a large team of people supported by a data center, a small office with a few computers, or just a personal laptop computer and smartphone, Kokua Technologies supports the systems that you need to run your business. We install, configure, maintain, and troubleshoot (a.k.a. Help): Desktop, Laptop and Workstation Computers; Server Hardware and Operating Systems; Software Applications; Mobile Devices; Hardware Peripherals (Printers, Routers, etc.); and Computer Networks at Multiple Locations.

About the role:

The Field Tech Level II will troubleshoot and resolve client issues remotely and onsite. Our Field Techs are helpers, who also happen to be excellent technologists. Client technologies include, but are not limited to, Microsoft, Cisco, AWS, Azure, Apple products, printers, tablets, AV equipment, and more! You’ll never have the same day twice, and our clients’ satisfaction is our top priority.

Responsibilities:

· On-site and virtual client technical support in all technologies listed above, and more!

· Providing 5-star service to every client

· Proactively offering solutions to clients (i.e.: when a client calls with trouble with a 5 year old computer, recommending new hardware)

· Working with dispatch to prioritize on-site client visits, new client installations, etc.

· Able to be self-managed, prioritize work using ticketing system (ConnectWise)

Location & commitments:

· Full Time – Salary including full benefits package, PTO, and mileage reimbursement

· Travel to client locations within around a 50-mile radius of Kokua main office

· Work location varies (Remote / Onsite / In-Office as needed)

· Participates in on-call rotation, approximately once every 3-4 weeks

Candidate requirements:

· Bachelors degree and 4 years relevant experience OR 6 years aligned work experience

· Previous experience in a client-facing technical support role, ideally in an MSP environment

· Excellent communication and customer services skills

· Strong troubleshooting ability in all Microsoft Enterprise-level technologies, networking equipment including Cisco and others

· Self-starter: you should be comfortable trying solutions and also know when to escalate

· Valid driver’s license, insurance, and reliable vehicle

· Experience with ConnectWise and Labtech a plus

· Working face to face with customers is highly desired

· Keeping up with current technology trends and implementations

Job Type: Full-time

Pay: $70,000.00 - $78,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Compensation Package:

• Holiday pay
• Yearly pay

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Work Location: Multiple locations

Salary : $70,000 - $78,000