Customer Service Representative

Position Summary:

The Customer Service Representative’s role is to handle customer requests efficiently and professionally while maintaining a high level of customer satisfaction.

Essential Job Duties and Responsibilities:

· Process incoming quotes, orders, modify existing orders or cancel orders via phone, email, and company website

· Provide estimated shipping costs

· Calculate pricing for custom orders

· Collect appropriate shipping information to ensure product arrives at the correct location and track delivery status

· Display knowledgeable of company products and pricing including custom orders

· Keep up to date on new products and promotions offered by the company

· Field customer questions and complaints and ensure that appropriate actions are taken to resolve customers’ problems and concerns

· Be aware of accounts on hold that require payment on demand before shipping product

· Provide appropriate lead time for order completion

· Work closely with the sales and production department to ensure quality assurance

· Assist customers with in-person pick up’s

· Correspond directly with customers via phone and email

· Create and maintain relationships with new and existing customers

· Balance work to provide timely response/resolution with customers

· Other duties as assigned

Required Skills/Abilities:

· Excellent communication skills and a positive attitude

· Strong attention to detail

· Ability to work in a fast-paced environment

· Service-oriented and able to resolve customer complaints

· Experience with Microsoft office suite, including Excel and Word

· Proficient computer skills with the ability to learn new software

Education and Experience

· High school diploma or equivalent

· 1-2 years in customer service role or similar experience preferred

Physical Requirements

· Ability to sit at a desk for the majority of the day while looking at a computer screen

· Use of hands/fingers to use the keyboard and computer mouse for most of the day

· Occasionally required to walk, stand, bend, and lift up to 15 lbs.

Competitive Hourly Rate and Comprehensive Benefits Package Including:

· Base rate of $19 – $20 /hour plus the opportunity for overtime on an as needed basis

· Total compensation (including benefits at $7.15 per hour) valued at $27.15/hour

Job Type: Full-time

Pay: $19.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• No nights

Ability to Commute:

• Arlington Heights, IL 60004 (Required)

Ability to Relocate:

• Arlington Heights, IL 60004: Relocate before starting work (Preferred)

Work Location: In person

Salary : $19 - $20