What are the responsibilities and job description for the Sales Receptionist - Mercedes-Benz of Selma position at Kollective Automotive Group?
KOLLECTIVE - Keys to success
Every Kollective dealership team member is expected to work in concert with other departments to provide an unparalleled ownership experience for each customer they meet, speak to or work with ... to go beyond what is required ... to exceed the customer’s expectations in every thought, word and gesture. That is not only a Kollective tradition, but the very foundation of our success.
ABOUT
KOLLECTIVE is a new breed of automotive brand.
We proudly sell and service some of the worlds luxurious and iconic brands, Mercedes-Benz, Lexus, Audi and Jaguar Land Rover. We have operations in New York City, Long Island, New Jersey and Texas.
MISSION STATEMENT
Our goal is to deliver an express indelible luxury customer shopping experience that is the bedrock of all we do.
Our dealership environments reflect the changing global marketplace and reflect the way our customers shop for vehicles. We work tirelessly to grow our businesses partnering within our communities where we will sell and service new, pre-owned, and CPO vehicles. We aren’t purely a car dealership, we are digital and physical retail destination, a way of life, a conduit to a better lifestyle.
We care deeply about our customers, employees and the community. Working in the automotive business is not just a job for us, it’s a calling. We’ve committed to this industry because we’re all striving to be a part of something that makes a real, meaningful difference.
In short, we always ‘do the right thing.’ And together we are “Driving Modern Luxury.”
As Receptionist, you are often the first person the customer sees or speaks within the dealership. As a result, you have an opportunity to make a strong, professional impression on every customer you come in contact with in a way that reflects not only upon the dealership, but upon the entire brand. Your role is to welcome customers to the dealership, to direct them to the person who can best meet their needs and to monitor the flow of customer traffic in the showroom and on the lot.
Depending on your dealership’s size and organization, you may also be called upon to assist in a variety of other activities, including preparing correspondence and making follow-up calls to service customers.
As part of your commitment to deliver an exceptional experience, you are expected to meet or exceed dealership objectives.
- Greeting all customers promptly and professionally.
- Ensuring that customers receive accurate, prompt assistance.
- Acknowledging that assistance during management follow-up calls is essential to the success of this position.
RESPONSIBILITIES:
As Receptionist, you are expected to treat every customer as you would a guest in your home. the Receptionist’s responsibilities generally include the following:
- Creating a positive first impression.
- Gathering accurate information.
- Responding to customer questions and concerns. creating an engaging work environment. Delivering an exceptional experience.
- Answering dealership group phones, greeting and receiving prospects and customers.
- Directing customers to the correct department, notifying the appropriate person that a customer is waiting, and introducing the customer to the salesperson.
- Working cooperatively with the sales and other internal teams.
- Communicating with callers and visitors in a professional, friendly, and efficient manner.
- Typing memos, correspondence, reports, and other documents.
- Assisting in scheduling and confirming sales appointments.
- Other duties as assigned.
BENEFITS
- Medical, Dental, and Vision
- 401K Plan with Match
- Paid time off
- Growth opportunities
- Paid Training
- Employee Vehicle Purchase Options
- Individually owned and operated
- Discounts on Products and Services
EQUAL OPPORTUNITY
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Requirements
QUALIFICATIONS
- Excellent listening/communication skills
- Outgoing and positive personality
- Computer Literate
- Punctual nature and ability to handle schedule flexibility and dynamic work environment
- Professional appearance
- Valid driver’s license and clean driving record
