What are the responsibilities and job description for the Service BDC Representative - Mercedes Benz BK position at Kollective Automotive Group?
JOB DESCRIPTION
Mercedes-Benz of Brooklyn is looking for full-time service BDC candidates to join our team for our busy state-of-the-art automotive dealership.
Customer service skills are a must, with previous experience and great phone manners. This is an exciting career opportunity that allows you to work in a professional environment.
Candidates must possess a professional appearance, be able to multitask, get along well with others and take direction.
RESPONSIBILITIES
- Handling incoming calls and following up on customer visits in a prompt, professional and courteous manner.
- Responding to Internet Service Lead requests
- Working directly with the service team and managers
- Daily various duties include making and confirming service appointments
- Following up with past customers
- Must be willing and able to make a high volume of outbound calls each day.
- Must have excellent communication skills (Good verbal skills and a clear speaking voice)
- Comfortable with computers and technology systems
- Must have the drive and desire to meet production goals and expectations
- Notify necessary departments to inform of appointments set.
- Forward customer's concerns to the Service Manager and follow-up.
- Prior sales, service BDC, receptionist, call center, or BDC experience is a plus but will train the right candidate
- 40 hours a week
- Pay: $18-$20 per hour
QUALIFICATIONS
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- CDK Experience Preferred
BENEFITS
- Medical, Dental, and Vision
- 401K Plan
- Paid time off
- Growth opportunities
- Paid Training
- Employee Vehicle Purchase Options
- Individually owned and operated
- Discounts on Products and Services
EQUAL OPPORTUNITY
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $18 - $20
