Warranty Manager

POSITION SUMMARY:

The Warranty Manager oversees and manages all aspects of the Warranty Department for the communities to which the Warranty Manager is assigned. The Warranty Manager ensures that all service is managed and documented in accordance with company policies and procedures.

SUPERVISORY RESPONSIBILITIES:

• Interview, select, and train employees
• Set rates of pay and hours of work
• Address employee complaints, mediate and resolve conflicts
• Communicate areas of accountability and performance expected of personnel assigned
• Appraise employee performance, and resolve performance issues
• Develop individuals for future advancement
• Plan, assign and direct the work of employees
• Determine the types of equipment to be used in performing work, or materials needed
• Monitor work for legal or regulatory compliance
• Provide for safety and security of the workplace
• Ensure adherence to corporate policies and procedures
• Maximize employee morale and productivity
• Maintain current MVR (Motor Vehicle Registration) and driver’s license records on Kolter Homes Warranty Vehicle

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist and ensure that all Warranty Department policies and procedures are in place to achieve highest level of internal and external customer satisfaction
• Meet with homeowners, trades, and other Kolter representatives to identify potential problems, and troubleshoot, to ensure issues are resolved timely and in accordance with company policies and procedures
• Attend Kolter Homes management meetings relative to construction, warranty, and quality control topics
• Review weekly service report from the Warranty Technician and provide corrective action to the appropriate Kolter Homes team members
• Favorably represent the company to promote its aims and objectives and foster and enhance public recognition and acceptance
• Monitor and control expenditures of the department budget to meet goals
• Provide direction to Warranty team and set performance goals accordingly
• Coordinate staffing for emergencies and post job closings as needed
• Coordinate liaisons between Warranty Team members, contractors, and homeowners
• Monitor type and quality of warranty service issues and identify methods to prevent or resolve issues
• Travel between job sites as needed and on a regular basis
• Review industry and trade practices on a regular basis
• Manage and ensure warranty service requests and/or work order tickets, appointments are made and complete in a timely manner
• Communicate with Senior Management any re-occurring issues, trends, or lack of performance from any of trade partners
• Ensure Kolter Homes follow up procedures are made with each homeowner
• Inspect and maintain all model homes after turnover to Warranty Department
• Maintain open communication with Senior Management of any litigation or high-level warranty or defective items

REQUIRED JOB KNOWLEDGE, SKILLS, AND ABILITIES:

• Read and interpret construction documents and other related work documents
• Effectively and professionally communicate (in oral and written form) with internal and external Purchasers
• Manage multiple priorities in a timely and professional manner with strong attention to detail with limited supervision
• Demonstrate commitment to integrity, company values, customer-focus, and established policies and procedures
• Display professional appearance and manner
• Experience working in wood trim, drywall installation and repair, interior and exterior paint application, cabinetry installation and appliance hookup is a plus
• Knowledge of items covered under Kolter Homes warranty program
• OSHA 10-hour certification required within 90 days of employment

EDUCATION AND/OR EXPERIENCE:

• Associate Degree in Construction Management, Communications, Business, Business, Finance, Accounting, or related field strongly preferred
• o One year of work experience may substitute for one year of the required education up to a maximum of four years substitution. Where substitution is accepted, applicant must demonstrate increased knowledge-base and progressively more challenging work assignments
• Minimum of five years related experience in the construction industry as a Customer Service Manager and/or Construction Manager

WORKING ENVIRONMENT:

Fast-paced, growth-focused, and dynamic team environment with multiple priorities, stringent accuracy requirements and strict deadlines.

ADA REQUIREMENTS: N/A

PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must occasionally lift and /or move up to 50 pounds
• While performing the duties of this job, the employee is regularly required
• o walk
• o sit
• o stand
• o use hands to finger, handle, or feel
• o reach with hands and arms
• o talk
• o hear
• o climb or balance
• o stoop, kneel, crouch, or crawl

VISION REQUIREMENTS:

• Close vision (clear vision at 20 inches or less)
• Distance Vision (clear vision at 20 feet of more)
• Color vision (ability to identify and distinguish colors)
• Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)
• Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)
• Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

WORK ENVIRONMENT:

• This position occasionally works in an environment with a loud noise level. (Examples: jack hammer work, front row at a rock concert.)
• While performing the duties of this job, the employee is regularly exposed to wet or humid conditions
• While performing the duties of this job, the employee occasionally works near moving mechanical parts
• While performing the duties of this job, the employee occasionally works in high precarious places
• While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles
• While performing the duties of this job, the employee is occasionally exposed to toxic or caustic chemicals
• While performing the duties of this job, the employee is regularly exposed to outdoor weather conditions
• While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock
• While performing the duties of this job, the employee is occasionally exposed to vibrations

GENERAL INFORMATION:

Note: This is not an exhaustive list of roles, activities, requirements, efforts, or working conditions associated with the position. This description is intended to be an accurate reflection of the current position. The Kolter Group reserves the right to revise the position or to require that other or different activities be performed when circumstances change (i.e., emergencies, changes in personnel or workload, rush jobs, or technological developments).

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Newnan, GA 30263: Relocate before starting work (Required)

Work Location: In person