What are the responsibilities and job description for the Change Management Specialist position at Komatsu?
Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, includingTimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.
Job Overview
Join our dynamic North American Digital Office and Customer Solutions team as a Change Management Specialist! In this exciting role, you'll play a crucial part in helping customers successfully adopt new digital solutions. You'll focus on developing and executing change management plans, including strategies for effective communication, training, guidance, and managing the impact of these changes.
Based in Chicago, this role may involve occasional travel (up to 10%). You'll collaborate closely with end-user customers, dealers, external contractors, and other teams within Komatsu responsible for digital solutions. The Change Management Specialist position reports to the Sr Manager of Customer Support and Change Management.
Key Job Responsibilities
As a Change Management Specialist, you will play a vital role in supporting the successful adoption of Komatsu's digital solutions across North America. This includes :
- Internal and External Communication : Facilitate communication and build relationships between internal teams, customers, and dealers to understand and address the impact of change initiatives.
- Change Management Planning : Assist in developing and implementing change management plans, including communication strategies, training programs, and coaching support for impacted end-users.
- End-User Support : Provide guidance and support to end-users during periods of change, ensuring a smooth transition to new processes and technologies.
- Customer Feedback : Gather and analyze customer feedback on digital solutions to identify areas for improvement and enhance customer satisfaction.
- Success Monitoring : Track the progress of change initiatives, monitor key performance indicators, and recommend adjustments to ensure successful implementation.
Qualifications / Requirements
Additional Information
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
