What are the responsibilities and job description for the Customer Service / Warehouse Supervisor position at Komatsu?
Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.
Job Overview
We are seeking a Customer Service / Warehouse Supervisor to join our Komatsu team in Gillette, WY. This position is responsible for supervising warehouse technicians, customer service specialists and transport driver.
Key Job Responsibilities
Customer Service Responsibilities are as follows:
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Job Overview
We are seeking a Customer Service / Warehouse Supervisor to join our Komatsu team in Gillette, WY. This position is responsible for supervising warehouse technicians, customer service specialists and transport driver.
Key Job Responsibilities
Customer Service Responsibilities are as follows:
- Supervise and assist with prioritizing customer requests for quotes, bids and lead times.
- Oversee and train employees on policies and procedures for order entry, return good authorizations and credit memos, review expediting and open order reports.
- Evaluate customer orders to determine accuracy and evaluate components based on availability.
- Act as the liaison between the CSR’s and Account Managers/departments for major outages and parts purchases.
- Review order entry activity for proper data collection requirements
- Responsible for inventory in Gillette and Evansville, WY.
- Assist with Inventory Cycle Count process in Gillette and in Evansville, Wyoming to ensure counts are done correctly and inventory moves are documented correctly.
- Monitor and maintain warehouse racking, the yard and main warehouses where parts are located.
- Ability to be on-call when there are scheduling conflicts arise.
- Functional backup for the Customer Service / Warehouse Supervisor counterpart.
- Work closely with Truck Driver to schedule and prioritize trucking needs and utilization.
- Work with truck driver on any maintenance costs as applicable.
- Be a liaison between all groups/regions when hauls need to be accomplished.
- 4-year degree is preferred or applicable work experience.
- Ability to use Microsoft Office. Experience working in an ERP environment (SAP and CDK is a plus).
- Excellent knowledge of accounting & warehousing processes.
- Highly motivated, with strong communication and analytical skills.
- Mining and Construction industry experience or related OEM heavy manufacturing.
- Ability to handle stressful situations, problem-solving, decision-making ability.
- Ability to travel to other regions for support and/or training.
- Valid driver’s license.
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
