What are the responsibilities and job description for the Parts - Parts Counter position at Komatsu?
Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.
Job Overview
- Develop and sustain good working relationships with all customers.
- Provide outstanding customer service, by acknowledging and greeting all customers.
- Support both internal and external customers daily with quoting, parts pricing, availability and order entry.
- Continually maintain and expedite customer orders and quotations.
- Assists Outside Sale and Parts Product Support Representatives as required.
- Display a positive professional attitude to support high morale within the organization.
- Assist in handling customer complaints and concerns.
- Ensure the safe and efficient operation of all warehouse functions to ensure everyone goes home safely.
Key Job Responsibilities
- Process internal and external customer sales orders, expedite, and follow up.
- Provide customer quotes, pricing, and lead times.
- Interest in growing the parts business.
- Safety conscientious in all daily activities.
- Ability to act with a sense of urgency.
- Ability to track orders / shipments.
- Excellent verbal and electronic communication skills.
- Receive and put away stock orders and ship orders, as necessary.
- Read/interpret parts manuals and drawings.
- Process customer credits, as necessary.
- Assist with purchasing functions.
- Processes cores, warranties, and parts returns.
- Unload and load freight trucks and inspect freight for damage.
- Review daily open order reports and expediting.
- Review and approve freight bills.
- Review and verify will-call and back-order files.
- Perform cycle counts and bin check audits.
Qualifications/Requirements
- Minimum 2 years parts experience.
- Ability to read/interpret hard copy and electric parts manuals.
- Ability to listen and interpret customer needs.
- Ability to effectively speak one on one.
- Great organizational skills.
- Knowledge of basic computer systems and use of Microsoft & Excel applications.
- A knowledge of CDK operating system a plus but not required.
- Inventory control knowledge.
- Must be able to operate a forklift.
- Frequently required to bend, stoop, crouch, reach, handle tools and lift max of 75 lbs.
- Follow company policies and safety guidelines.
- High School Diploma or GED Equivalent.
Additional Information
Additional Job Responsibilities
- Ability to multi-task.
- Assist in keeping parts department clean and orderly.
- Attend and participate in weekly department safety meetings.
- Rotating on call weekends as required.
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Nearest Major Market: Utah
