What are the responsibilities and job description for the Sales Coordinator position at Komatsu?
Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, includingTimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.
The Customer Support Admin serves as a liaison between TimberPro and customers on all matters relating to orders for machines and attachments, availability, delivery, and shipment of same. The Customer Support Admin receives the customers' orders, communicates receipt to manufacturing and confirms that the order is allocated in the required specification and timeframe that is requested. The position also communicates the ongoing status of the orders to the customer and sales team.
- Receive, process, and coordinate all customer machine and attachment orders.
- Ensure that the correct order, price, and payment term are applied to each machine and attachment invoice
- Maintain a complete file on each order including the purchase order, order acknowledgement, and all related correspondence
- Process any customer flex requests as needed and approved
- Provide accurate information to customer regarding the status of orders, availability, specifications.
- Maintain a level of knowledge of machine specifications, manufacturing procedures and marketing programs to be able to accurately guide customers through the ordering process.
- Communicate with customers and sales to effectively resolve outstanding distributor issues.
- 1 to 2 yearsof Customer Support or Inside Sales experience in an industrial or machinery business.
- Proficient in Microsoft Office, Syteline experience preferred.
- Good communication skills - spoken and written communication
- Patience, persistence and problem-solving skills very important
- Accuracy and attention to detail required.
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
