What are the responsibilities and job description for the Field Services Engineer position at Komax Corporation?
About the Company
The Komax Group is the world market leader in automated wire processing. In addition to production systems, quality assurance, test equipment, and networking solutions come from a single source.
Pay range and compensation package
Compensation : $25 - 40 / hour, plus bonus opportunity.
Responsibilities
- Provide accurate and timely phone support.
- Setup, install, repair, and perform preventive maintenance on Komax machines in-house or at customer sites.
- Complete and provide all necessary documentation to customer, sales, and service supervisor and attach it to CRM for in-house work or work at customer sites in a timely manner.
- Maintain customer and unit history on CRM database.
- Input of interactions with customers, sales, etc. must be entered into the CRM database in a format that is clear and concise.
- Maintain a neat and organized environment at a desk, in-house work areas, and at customer sites.
- Communicate and coordinate with other departments or personnel when the use of their equipment is needed.
- The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
- Perform at a high level on the Komax objectives program.
- Adhere to company policies and procedures as stated in the quality system documentation manual, the safety manual, and the employee handbook.
- Relocation is not provided.
Qualifications
Required Skills
Preferred Skills
Customer service experience preferred.
Equal Opportunity Statement
Komax Corporation is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Benefits
Our positions come with a benefits package that includes :
Blue Cross Blue Shield PPO medical, dental & vision.
Our total compensation package includes :
401k plan with a 4% company match when you contribute 5%.
Annual performance-based bonuses.
Annual performance-based merit increases.
Competitive base, bonus opportunity.
11 paid holidays.
3 weeks’ paid time off (PTO) years 1 to 3.
4 weeks’ PTO years 3 and 4.
5 weeks’ PTO 5 years.
Company paid Life, AD&D, STD and LTD.
Travel points for airlines, hotels, and expenses are retained by the employee for personal use. Join our family-oriented company and explore the world with us!
Salary : $25 - $40
