What are the responsibilities and job description for the Client Operations Manager position at Kommissary?
Job Description
Job Description
Description :
Job Title : Client Operations Manager
Reports to : COO
Location : LIC, NY
About Kommissary :
Kommissary is a social enterprise on a mission to spread joy through food. We deliver high volumes of diverse, high-quality meals to New Yorkers. As a proud minority-owned business, we value diversity, equity, and inclusion and foster a collaborative workplace.
Role Overview :
The Client Operations Manager will oversee the seamless execution of client projects, ensuring high-quality service delivery and client satisfaction. This role is critical to managing day-to-day client interactions, streamlining operational processes, and building lasting client relationships. By collaborating with cross-functional teams, you will drive operational efficiency, address client needs proactively, and ensure long-term retention and success.
Key Responsibilities :
- Oversee day-to-day client operations to ensure timely and efficient service delivery.
- Serve as the primary point of contact for client inquiries, addressing concerns promptly and effectively.
- Collaborate with internal teams, including logistics, customer support, and culinary, to optimize processes and resources.
- Monitor project timelines, budgets, and quality standards to meet or exceed client expectations.
- Build and maintain strong relationships with clients to drive satisfaction, retention, and repeat business.
- Analyze performance metrics, identify areas for improvement, and implement operational best practices.
- Oversee the onboarding and training of new clients, ensuring a smooth transition and understanding of services.
- Manage remote customer support teams, ensuring timely and effective responses to client needs.
- Gather and analyze client feedback to drive continuous improvement in services and offerings.
- Support additional projects and perform other job-related duties as assigned.
Qualifications :
What We Offer :
Other Duties :
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Physical Demands :
Continually operates a computer, keyboard and mouse, and other office productivity machinery, such as a calculator, copy machine, printer, and mobile Smartphone device. Constantly positions self to comfortably maintain computer equipment. May occasionally be required to move about in an office setting or position office equipment weighing between 10-25 pounds.
Vision abilities required by this job include close vision. The person in this position frequently communicates with other people. Must be able to exchange accurate information in these situations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. This job description is subject to change at any time.
Equal Employment Opportunity : Kommissary does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. Kommissary is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact us at HR@kommissary.com.
Apply Today :
Join Kommissary and play a critical role in ensuring our client partnerships thrive, supporting our mission to deliver joy through food!
Requirements :
Salary : $73,000 - $84,000
