Food Runner

Groot Hospitality employs team members who demonstrate a passion for hospitality and dedication to company values and customer service. We are a diverse organization that provides the opportunity to excel in a fast paced multicultural environment. We are always looking for passionate people who will embrace our belief of hospitality, company growth and customer experience. Our commitment to diversity, teamwork, and integrity are indicative of the service we provide to our guests. We offer career opportunities with work/life balances, as well as a rewarding career experience.

The Food Runner is responsible to deliver food orders from the kitchen to guests’ tables rapidly and accurately. Acting as the point of contact between Front of the House and Back of the House staff. Communicating food orders to chefs, paying attention to priorities (e.g. food allergies) As a Runner, you help set the standards by which our restaurant is judged in your personal appearance, your disposition, and your attitude towards the guest. You are always in full view of the guest. You only get one opportunity to make a first impression. Good communication skills are a must. Your working relationship with the entire staff is vital to the operation of the restaurant. You must be able to anticipate guest needs, as well as communicate those needs to your service staff. Many times, you will be asked to take care of the problem yourself. A good Runner needs to have a positive attitude at all times and be able to maintain that attitude in any situation. Our goal is to be busy. When our restaurant is busy, we all make money. Being busy is not an excuse to not be friendly or forgetting to smile and acknowledge the guests.

Due to the nature of our business, this position is required to work weekends and holidays.

The day-to-day responsibilities include but are not limited to:

General Duties and Responsibilities:

• Attention to Details.
• Attends all restaurant required meetings and trainings.
• Maintain regular attendance in compliance with Groot hospitality standards.
• Full time availability with flexibility to work a variable schedule, including evenings, holidays and weekends.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform.
• Follow food safety and sanitary guidelines issued by the Health Department.
• Complete assigned side-work in allocated timeframe.
• Needs to have strong food menu knowledge.
• Assist with non f&b inventory.
• Must know table and position numbers.
• Deliver food orders from the kitchen to guest tables rapidly and accurately.
• Always follows position numbers recited by expediter, Serve dishes to the correct person without auctioning off the plates, unless to be served for the table. If served to the table, be sure to have sharing silverware ready.
• Ensure food is served in accordance with safety standards (e.g. proper temperature).
• Act as the contact point between FOH and BOH staff.
• Must assist with polishing and restocking.
• Restock plates and refill sauces as needed.
• Check in with guests and take additional orders or refill water, as needed.
• Answer guests’ questions about ingredients and menu items.
• Must assist with table resetting when asked.

Physical Requirements:

• Exerting up to 50 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to be mobile for a minimum of 6 hours.

The requirements for this position include but are not limited to:

Required Knowledge, Skills and Abilities

• High School diploma or equivalent (Preferred)
• Must have a minimum of 2 or more years of experience in a high end fast paced environment
• Food handling certificate (Preferred)
• Excellent communication skills
• Ability to multi-task
• Attention to detail, cleanliness and safety
• Patience and customer-oriented approach
• Excellent people skills with a friendly attitude
• Responsible and trustworthy

Teamwork is the cornerstone of our company philosophy. You are expected to work with other runners as a team. You are also expected to work with other servers, runners, hosts, server assistant, managers and all of your colleagues. During service here are some things that you can do, to help promote that teamwork.

• Communicate, with respect, to your team any pertinent information that you feel may effect the guest experience
• Communicate with management if there are any issues that you see that could effect the guests experience
• If you see that something is not in the correct place, fix it

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.