What are the responsibilities and job description for the Customer Success Manager position at Komodor?
Who are we?
Komodor is a cutting-edge Kubernetes Platform provider. Our dev-first solution streamlines Kubernetes operations across various environments, offering application and infrastructure engineers a unified platform to optimize cost and control. We aim to simplify the developer experience, enhance efficiency, and bridge the gap between application and infra teams, all while empowering companies to focus more on innovation and less on Kubernetes management. With $67M in funding raised, we are committed to pushing the boundaries of what our platform can do.
Core mission:
As a Customer Success Manager at Komodor , you'll be a crucial link between our technical solutions and customer needs. Collaborating closely with the sales team, you'll use your technical expertise to design customized solutions and lead POCs, demonstrating the value of our products firsthand.
Your Core Mission will encompass:
- Demonstrate curiosity, creativity, empathy and professionalism when working with Komodor customers solving their important platform engineering problems.
- Partner and collaborate with Komodor Solution Architects and Solutions Engineers to deliver your customer’s technical objectives, coordinating the optimal services, support and resources available.
- Onboard new customers and their users and teams to the platform; connect them with the people, resources, tools available to them in order to make the best use of Komodor as soon as possible.
- Conduct regular Business Reviews and stay engaged with your assigned accounts and ensure they are meeting their stated goals with the platform and setting new goals, expanding the use of Komodor.
- Coordinate with internal teams at Komodor, notably Support and Services, ensuring successful outcomes, supporting growth and working with Product to advocate for your customer.
- Act as a trusted resource for your accounts. An individual they know they can entrust their opinions to and someone they know will interact with and represent them authentically.
- Provide timely, responsive and collaborative engagement with your assigned accounts; coordinating with distributed teams to accomplish asynchronous objectives and tasks.
- Be challenged, solve new problems, teach about our technologies, and figure out new, better ways to delight our customers.
Requirements:
Who are you?
- 5 years in a customer facing role including experience managing assigned accounts, expectations, outcomes and emotions both proactively and reactively.
- Bring deep knowledge of CSM playbooks for an infrastructure audience
- Familiarity with infrastructure, Kubernetes and software development best practices, public and private cloud platforms and motivation to learn.
- Relentless focus on customer success and meeting the needs of present and future customers.
- Drive to creatively influence revenue and pride in the growth of the business channels.
- Experience building positive professional relationships with developers and executives.
- Impeccable written, verbal and in-person communication skills.
- Professionalism, attention to detail, and strong follow-up.
- Comfort working with ambiguity, charting a course, and driving to execute.
- Occasional travel for customer meetings and industry events may be required.
What we offer:
- Great culture and perks.
- Options & benefits.
- Growth opportunities!
- Wellness and Employee experience events.
- Contribution to local communities by hosting, participating and encouraging our employees to be better ambassadors.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
