What are the responsibilities and job description for the Reservation Agent/Customer Service position at KON Limousine Service?
Overview
We are seeking a dedicated and detail-oriented Reservation Agent to join our team. The ideal candidate will be responsible for managing customer reservations, providing exceptional customer support, and ensuring a smooth booking experience. This role requires excellent communication skills, a customer-centric approach, and the ability to work effectively in a fast-paced environment.
Responsibilities
- Handle incoming calls and inquiries regarding reservations and services offered.
- Assist customers in making, modifying, or canceling reservations.
- Provide accurate information about products, services, and pricing.
- Utilize computer systems to manage bookings and maintain up-to-date records.
- Analyze customer needs and recommend appropriate services or packages.
- Ensure high standards of phone etiquette while interacting with customers.
- Collaborate with team members to resolve any issues or concerns promptly.
- Maintain a professional demeanor while providing exceptional service.
Skills
- Fluency in English is required.
- Previous experience in customer support or call center environments is preferred.
- Strong sales skills with the ability to upsell services effectively.
- Excellent phone etiquette and communication skills.
- Proficient in using office software and reservation systems.
- Ability to analyze customer requests and provide tailored solutions.
- Strong organizational skills with attention to detail.
Join our team as a Reservation Agent and contribute to creating memorable experiences for our customers!
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Flexible schedule
- On-the-job training
- Paid time off
Shift:
- Day shift
Work Location: In person
Salary : $18 - $19