What are the responsibilities and job description for the Service Excellence Specialist position at Kona Grill?
Service Delivery Expert
As a Service Assistant, you will play a crucial role in upholding Kona Grill's commitment to delivering top-notch customer experiences.
- Developing strong relationships with guests and colleagues through effective communication.
- Managing time efficiently, prioritizing tasks, and meeting established deadlines.
- Ensuring the highest quality of service by maintaining accurate records and attention to detail.
Key responsibilities include:
- Providing excellent service to customers, ensuring their needs are met promptly and professionally.
- Effective collaboration with the team to achieve shared goals and objectives.
- Communicating clearly and concisely in English, both verbally and in writing.
- Maintaining a positive attitude and adapting to changing situations as needed.
Employee Perks
We offer an array of benefits designed to support our employees' well-being and success.
- Comprehensive health insurance coverage.
- Employee Assistance Program (EAP) and Dependent Care Benefit.
- Traditional and Roth 401K Plan, Commuter Benefits, and Paid Sick Time Off.
- Opportunities for career growth and professional development.
