What are the responsibilities and job description for the Game Industry Customer Support Professional position at Konami Digital Entertainment?
At Konami Digital Entertainment, we are looking for a talented individual to fill the role of customer support specialist. Key responsibilities include:
- Assisting customers with their medical equipment-related queries and complaints
- Escalating complex issues through various communication channels
- Maintaining detailed records of customer interactions using Zendesk and other tools
The ideal candidate will possess excellent communication and problem-solving skills, as well as a strong understanding of medical equipment products and services. Experience with videogames or Yu-Gi-Oh is also an asset.
We strive to maintain high standards of customer satisfaction and employee engagement, and this role plays a vital part in achieving those goals.
