What are the responsibilities and job description for the Medical Equipment Sales Specialist position at Konami Digital Entertainment?
As a key member of our customer support team, you will play a critical role in providing exceptional service to our valued customers.
We are seeking a highly skilled and experienced Customer Service Representative Medical Equipment to join our team.
Your primary responsibility will be to provide timely and accurate resolution of customer inquiries and issues via the Zendesk ticket system, phone, chat, and email.
You will also assist in maintaining new customer accounts in Insite, OTS Database, and KCGN.
In addition, you will work closely with internal departments to ensure operational and product quality consistency.
Other responsibilities may include assisting in mass emailing tournament stores product and event information, communicating with warehouses to manage store tracking information, order cancellations, and return authorizations.
The ideal candidate will possess strong computer and Excel skills, as well as experience with Zendesk and other relevant software applications.
A passion for videogames or Yu-Gi-Oh is a plus!
