What are the responsibilities and job description for the Customer Solutions Specialist position at KONE?
Are you ready to make your next career move to join our team as our Customer Solutions Specialist for KONE Americas in KONE Moline, IL?
Do you enjoy supporting Front Lines and CSM Project Managers to ensure projects are sold and engineered correctly?
Does working with field operations on installation processes and field support motivate you?
Do you thrive in a work environment that prioritizes projects reviewed fulfills the codes, regulations, and safety requirements?
Are you skillful with technological tools such as MS office, Excel, and Word?
Do you demonstrate a passion for quality and results?
Are you committed to promoting a safety culture in your team?
If you answered a resounding YES to these questions, then we have an amazing opportunity for you!
As our Customer Solutions Specialist ,you will successfully analyze, problem-solve and collaborate to ensure that objectives are completed by performing the required duties while working with your customers and colleagues. Your mission is to promote a positive culture by accomplishing safety and quality goals to achieve customer satisfaction and profitable business results.
You will bring minimum 5 years of relevant Engineering experience. You will also use the knowledge gained through your Bachelor’s degree (Engineering or another relevant field) or several years' experience in elevator business field operations.
Hiring Requirements :
Engineering / Business / Technical background
Good understanding of KONE product applications, and order engineering processes.
Product application experience.
Good analytical skills.
IT literacy. Fluent in MS Office, Excel, and Word skills.
SAP knowledge
Experience of elevator industry and capability to survey and assess existing equipment.
Good communication skills, both written & spoken.
Customer focused with excellent attention to detail.
In-depth understanding of KONE elevator products and processes.
Basic knowledge of competitors’ technical solutions
Knowledge of supply engineering
Project Management Skills
We hire diverse individuals because
We value your authentic self.
Diversity, equity and inclusion is embedded in our strategy and values.
Collaborative, creative, and supportive work environment.
Passionate about safety, quality, and innovation
We care about the communities where we live and work.
Just some of our many benefits include :
Competitive salary
Flexible work schedule
Opportunities to learn and grow
401K Employer Match
401k Employer Non-elective Contribution
Well-being Program
Medical, Prescription, Dental and Vision Insurance
Digital Health Solutions & Telehealth
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Employee Family Assistance Program (EFAP)
Family & Medical Leave
Parental Leave
Leave to Care for a Domestic Partner
Paid Time Off & Holidays
Company Paid Life and AD&D Insurance
Supplemental Life and AD&D Insurance
Company Paid Short-term and Long-term Disability
Buy-Up Long-term Disability
Critical Illness Insurance
Hospital Indemnity & Accident Insurance
Identity Theft Protection
Legal Insurance
KONE Credit Union
Tuition Reimbursement
Commuter Benefits
The hiring range for this role is $96,400 – 132,550. The compensation package offered will depend on their ability to meet the requirements of the role and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.
KONE Annual Bonus plan (50 / 50) based on achievement of company goals and individual goals.
Come share your passion and energy to make a positive impact at KONE for our customers and your !
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Salary : $96,400 - $132,550
