What are the responsibilities and job description for the Technical Help Desk Agent position at KONE?
Are you ready to make your next career move to join our team as a Technical Help Desk Agentfor KONE in the Moline, IL area?
Do you enjoy providing technical support for digital products like PC boards, communication devices, and equipment?
Does managing internal and external resources and relationshipsmotivate you?
Do you thrive in areas where priorities change from time to time?
Are you skillful with technological tools such as Salesforce and Linux operating systems
Do you demonstrate a passion for quality and results?
Are you committed to promoting a safety culture in your team?
If you answered a resounding YES to these questions, then we have an amazing opportunity for you!
As our Technical Help Desk Agent , you will successfully process digital product support help desk tickets to finality, which would consist of both in-house and remote configuration of a variety of digital product offerings including electronically programming and configuring industry related PC boards, commissioning and provisioning emergency communication devices for KONE and non-KONE equipment and working with KONE Front Line operatives and staff to troubleshoot all digital product issues as they arise.
Education / Experience :
Experience in a high-volume Technical Help Desk environment or completion of / in the pursuance of an Associate degree in Business Management or an Internet Technology field.
Previous experience troubleshooting digital products and circuitry is a plus.
Specific Knowledge, Skills & Behaviors :
- Clear and professional communication with excellent verbal and written skills.
- Proficient with Windows PC and common Microsoft Applications.
- Experience with Linux operating system.
- Excellent problem-solving skills.
- Ability to comprehend technical documents and instructions.
- Working knowledge of KONE processes, procedures, policies a plus.
- Experience with mobile devices a plus.
- English speaking at the native level.
- French or Spanish as a second language a plus.
Salary Range : $50,000 - $69,000
Come share your passion and energy to make a positive impact at KONE for our customers and your!
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Salary : $50,000 - $69,000
