Crane Service Technician Lead

Company Description
Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. Our mission is to provide innovative and sustainable solutions that help our customers lift, handle, and move what matters most. We consistently set the industry benchmark, from everyday improvements to breakthroughs at moments that matter most.

Salary and Benefits
Salary: $22 - $48 per hour, determined based on skills, geographic location, internal equity, market/data analysis, number of years of prior relevant experience, degrees and/or certifications, technical assessment score, etc.
Benefits: Medical Plan, Dental, Vision, 401k plan with a match from day one, profit sharing, identity theft protection, accident insurance, travel insurance, and more.

Job Requirements
Job Title: Port Service Technician
Job Category: Service
Employee Group: Employee
Employment Type: Undefined term
Full-time/part-time position: Full-time
Workplace: On-site

Responsibilities and Qualifications

• Perform maintenance and inspections on Rubber Tyred Gantry (RTG's), Ship to Shore (STS), Rail Mounted Gantry (RMG), Automated Stacking Cranes (ASC), Straddle Carriers, Munck Loader, Goliath Gantry, Level Luffing cranes at customer locations.
• Conduct extensive on-site electrical, electronic, and mechanical troubleshooting to determine the cause of equipment malfunction and establish necessary repairs utilizing visual inspection, test procedures, and appropriate test equipment.
• Perform on-site repairs on customer's cranes in conjunction with planned repairs as part of customer's maintenance contract, in response to a service call or on an emergency call due to an equipment breakdown.
• Responsible for a basic understanding and working knowledge of all OSHA, ANSI, CMAA, and other codes or regulations pertaining to our industry. Must be able to get specific regulations if requested.
• Responsible for completing all daily paperwork required accurately and completely.
• Document and log any quotations you provide customers (either verbal or written) and generate a document or copy of your quote for use as a follow-up sheet.
• Review with the customer all repairs you performed and get their signature on the daily service report indicating their acceptance of proper and completed work.
• Responsible for always maintaining a professional appearance and image.
• Maintain all company equipment and assets in proper working order and neat or clean.
• Maintain a stock of the appropriate forms and literature on the service vehicle and be capable of utilizing the proper documentation and forms used by the service department.
• Responsible for keeping a proper stock level of inventory and line stock items on the service vehicle.
• Accountable for all the company-issued tools, ladders, and inventory levels assigned to you.
• Responsible for generating sales and service leads during service calls and identifying the proper Konecranes personnel of the customer's need and level of interest.
• Must develop a thorough working knowledge of our service literature, service policies, and labor rates.
• Must provide customers with a 'Safety Summary' on any safety items noticed during service visits and bring back a signed copy of the document as evidence of our notice to the customer.
• Must maintain regular communication with the local office and/or call in a minimum of once per day to the service supervisor.
• Responsible for understanding the procurement of basic parts on service jobs, completing the proper purchase orders, and developing a good working knowledge of local vendors and vendor-stocked parts.
• Responsible for working a 'fair share' of any 24-hour call and overtime necessary. This will be divided as equally as possible by the service supervisor.
• Responsible for completing a 'Safety Audit' on the limit switches and proper general operation of any crane you have worked on or inspected prior to leaving the customer's premises.

Salary : $22 - $48