What are the responsibilities and job description for the Call Center Representative position at Konecta?
Job Overview:
We are looking for an enthusiastic Outbound Call Center Agent to join our team. The ideal candidate will engage with potential customers via outbound calls, promote products or services, and build relationships to generate interest, without aggressive selling. This role focuses on building rapport and delivering value to customers.
Key Responsibilities:
- Make outbound calls to potential customers to introduce services and schedule appointments.
- Engage customers in friendly conversations to understand their needs and offer relevant solutions.
- Provide accurate information about services, highlighting benefits and value.
- Document customer interactions.
- Meet KPIs and goals, focusing on relationship-building rather than hard selling.
Qualifications:
- Excellent communication and interpersonal skills.
- Ability to build rapport with customers and provide a positive experience.
- Previous experience in outbound calling or customer service is a plus.
- Motivated and target-driven with a focus on quality over quantity.
Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Life insurance
- Paid time off
Schedule:
- 8 hour shift
Experience:
- Call center: 1 year (Preferred)
- Outbound calling: 1 year (Preferred)
Ability to Commute:
- San Antonio, TX 78216 (Preferred)
Ability to Relocate:
- San Antonio, TX 78216: Relocate before starting work (Preferred)
Work Location: In person
Salary : $16 - $18
