IT Support Technician

Job Description

Job Description

KDA, Inc, headquartered in Alexandria, Virginia, has been operating in the United States for more than 20 years. We produce world-leading Remote Weapon Systems (RWS) for the US Army, Marine Corps, and allies at our Johnstown, Pennsylvania factory. We have delivered more than 20,000 PROTECTOR RWS to 28 countries. The National Advanced Surface-to-Air System (NASAMS) is a highly mobile and tailorable capability that protects the airspace of 13 countries and Washington, DC. In 2027, we will do final assembly, test, and sustainment of the Naval Strike Missile and Joint Strike Missile systems at a new factory in southern Virginia.

Join us, and you’ll be part of a high performing team that develops advanced technology solutions to protect people and critical infrastructure in countries around the world. Explore your potential and discover what your future could be with Kongsberg Defense & Aerospace, Inc.

KDA Inc. is seeking to fill the role of an IT Support Technician to work in the Johnstown, PA location. The purpose of this role is daily maintenance and user support for all personnel, IT- related end user equipment and systems located in all KPS USA, KPS Canada, and KDS Alexandria facilities. IT Support Technician will ensure the on-going availability of network resources by assisting the Networking team.

ESSENTIAL FUCNTIONS OF JOB :

• Provides hands-on first level support to all end users for help desk incidents related to the computer systems at both the local and remote sites.
• Evaluates new systems (both hardware and software) and makes recommendations to the IT Manager based on company needs
• Installs and maintains Company computers, laptops and associated software, including cell phones
• Assists team in installing and maintaining network equipment including but not limited to : routers, switches, firewalls and wireless hardware for local and remote offices
• Assists in the maintenance of all CITRIX HW and Software
• Must be able to learn new systems and software and keep current with technology.

NUMBER OF YEARS AND TYPE OF EXPERIENCE REQUIRED :

At least 2 years’ experience in an IT environment supporting the following : Personal Computers (PC’s) and printer hardware; PC software including but not limited to the Microsoft Office Family; PC networking and communication including wireless technology (Cisco required); maintaining network security devices including but not limited to firewalls, routers and switches; Phone and network support; Windows 7, Windows Server 2003, 2008, Citrix; Help Desk / Desktop Support.

EDUCATION :

MINIMUM LEARNING TIME FOR THIS POSITION PROVIDED EMPLOYEE HAS NECESSARY EXPERIENCE :

U.S. PERSON REQUIREMENT : “To comply with U.S. national security requirements mandated under the U.S. International Traffic in Arms Regulations (ITAR), Kongsberg Defense & Aerospace, Inc. will consider only applicants who are U.S. Persons for this position.” OR “Applicant must be a U.S. Person within the meaning of United States International Traffic in Arms Regulations (ITAR) governing export control.” “A U.S. Person is a United States Citizen or National, Lawful Permanent Resident, Lawful Temporary Resident, Refugee or Asylee.”

Kongsberg Defense & Aerospace, Inc. is part of Kongsberg Gruppen (KONGSBERG), an international knowledge-based group that supplies high technology systems and solutions to its customers engaged in oil and gas production, the merchant marine, and the defense and aerospace industries. Kongsberg Defense & Aerospace, Inc. performs final assembly and testing of Remote Weapon Stations. The company also performs repair and overhaul (R&O) of Remote Weapon Stations that come back from field operations. In addition to competitive wages, we provide an excellent package of benefits, which presently includes company-paid health, vision and dental insurance, 401(k) with competitive match, a 9 / 80 work schedule, life insurance, sick time and paid time off (PTO).

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities. EEO / AA Employer M / F / V / D

Job Type : Full-time

Benefits : 401(k) matching

Dental insurance

Flexible schedule

Flexible spending account

Health insurance

Life insurance

Paid time off

Sick time off

Tuition reimbursement

Vision insurance

Schedule : Day shift

9 / 80 Schedule

Training : 6 months ( )