SME Computer User Support

Job ID 2425305

KGS is seeking qualified candidates for our open positions, but we will only extend an offer of employment after a candidate applies through the link in our job posting. If you receive a job offer via email only and have not been interviewed by the KGS hiring manager, feel free to contact KGSrecruiting@koniag-gs.com to verify its validity.

Koniag Data Solutions, LLC (KDS), a Koniag Government Services company, is seeking an experienced highly qualified professional SME Computer User Support Specialist to support KDS, and our Department of Housing and Urban Development (HUD) / Office of the Chief Information Officer (OCIO) / Infrastructure and Operations Office (IOO) Government Customer. This opportunity offers the chance to work with some of the best and brightest minds in the HUD and US Industries in Washington, DC. This is a Hybrid opportunity.

The SME Computer User Support Specialist is an integral component supporting our HUD client's IT Modernization effort to provide a single Operations & Maintenance (O&M) consolidated support services of (1) data storage facilities, (2) hardware / software, and (3) cloud services providers. This position is in a team environment and involves collaboration with and supporting other team members, contractors, and HUD internal and external users. This position provides technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. The ideal candidate is a team player with proven experience as a SME Computer User Support Specialist. Below are the qualifications for this role.

Essential Functions, Responsibilities & Duties may include, and are not limited to :

• Region 4 Field Staff Tech Manager : Tech managers provide technical support to the HUD Regional Office as well as the field offices within the region and provide hands support for other organizations on the EUS program.
• Onsite support is provided at the Atlanta Regional Office, which is also a Home Ownership Center (HOC) office and remote support for users located at other field offices within the region.
• Technical support consists of prepping and setting up computer hardware / peripherals for new users, working assigned Service Desk ticket queues for hardware / software issues.
• Techs responsible for ensuring systems have the latest image and systems are receiving currently deployed software patches / updates.
• Tech managers work directly with HUD Information Technology Directors and local HUD IT offices.
• Provides support for projects such as Tech Refresh, Domain Consolidation, and Server migration with activities ranging from performing installs / upgrades (software and / or hardware) to providing additional end-user training. There is day-to-day communication with the HUD Region 4 IT Director.
• Tier II (HUD Headquarters (HHQ)) Support Staff : Technicians are responsible for providing onsite support to 3000 users at HHQ.
• Technical support consists of prepping and setting up computer hardware / peripherals for new users; working assigned Service Desk ticket queues for hardware / software issues users have with regards to HUD issued laptop, monitors, keyboard mice, docking station and assist with potential software issues / questions.
• Techs responsible for ensuring systems have the latest image and systems are receiving currently deployed software patches / updates. Address network printing issues and user network connectivity.
• Work Adhoc assignments as required. Also, provide hands on support for other EUS organizations.
• Region 10 Field Staff Tech Manager : Tech managers provide technical support to the HUD Regional Office as well as the field offices within the region and provide hands support for other organizations on the EUS program.
• Onsite support is provided at the Seattle Regional Office and remote support for users located at other field offices within the region.
• Technical support consists of prepping and setting up computer hardware / peripherals for new users, working assigned Service Desk ticket queues for hardware / software issues.
• Techs responsible for ensuring systems have the latest image and systems are receiving currently deployed software patches / updates.
• Tech managers work directly with HUD Information Technology Directors and local HUD IT offices.
• Provides support for projects such as Tech Refresh, Domain Consolidation, and Server migration with activities ranging from performing installs / upgrades (software and / or hardware) to providing additional end-user training. There is day-to-day communication with the HUD Region 10 IT Director.

Perform other O&M duties as assigned, as applicable :

Shared Service and Help Desk Services support, such as :

Perform other O&M duties as assigned, including overlapping subject areas as applicable :

Work Experience, Knowledge, Skills & Abilities :

Education :

Office Location and Travel : Hybrid, both on-site at local HUD Government facility and Remote. The addresses for all HUD offices are available on the HUD's website at (

Working Environment & Conditions

This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

This position is primarily indoors, consistent with a standard office position and has a noise level of mostly low to moderate. The incumbent is required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The workload may require the incumbent to sit for extended periods of time. The incumbent must be able to read, do simple math calculations and withstand moderate amounts of stress.

The incumbent must occasionally lift and / or move up to 25 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military / veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodation.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer / Veterans / Disabled. Shareholder Preference in accordance with Public Law 88-352