What are the responsibilities and job description for the Support Specialist position at Koniag Government Services?
Job ID 24750009
KGS is seeking qualified candidates for our open positions, but we will only extend an offer of employment after a candidate applies through the link in our job posting. If you receive a job offer via email only and have not been interviewed by the KGS hiring manager, feel free to contact KGSrecruiting@koniag-gs.com to verify its validity.
Koniag Emerging Technologies (KET), a Koniag Government Services company, is hiring an experienced Support Specialist to support KET and our government customer. This position will be located at our customer’s site in Kettering, OH.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
KET is seeking a Support Specialist to provide technical and functional support for the AFLCMC / GB4 program. The selected candidate will assist application teams to maintain and troubleshoot applications operating in the cloud environment. Candidate must have a positive attitude and the flexibility to adjust to US Air Force and DoD IT mandates pertaining to the development and security safeguards of application systems.
Responsibilities :
Provide technical and functional support for the GB4 Program
Troubleshoot and document HW and SW issues using best practices
Collaborate closely with internal teams to coordinate client requests
Tracks customer issues in the customer ticketing system
Conducts root -cause analysis of issues
Assess and document risks for the environment
Required Skills / Experience :
Must be a U.S. Citizen.
Holds a successfully completed in-scope NACI, NACLC, T1, or higher background investigation or is eligible for an interim public trust while undergoing a new NACI, NACLC, T1, or higher background investigation.
Associate’s degree or relevant work experience
Experience with helpdesk ticketing system
Ability to multitask
2 years of experience working on IT Network environment.
Preferred Skills / Experience :
Working knowledge of AF logistics systems and AF cataloging systems
Agile trained and / or certifications
Working knowledge of software life cycle management
Physical and / or Mental Qualifications, if applicable
- Effectively communicate with customers, stakeholders, and technical specialists
Working Environment & Conditions
This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
This position is primarily indoors, consistent with a standard office position and has a noise level of mostly low to moderate. The incumbent is required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The workload may require the incumbent to sit for extended periods of time. The incumbent must be able to read, do simple math calculations and withstand moderate amounts of stress.
The incumbent must occasionally lift and / or move up to 25 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.
Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military / veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodation.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.
Equal Opportunity Employer / Veterans / Disabled. Shareholder Preference in accordance with Public Law 88-352
