What are the responsibilities and job description for the Transition Coordinator position at Koniag Government Services?
KDSJob ID 2425299KGS is seeking qualified candidates for our open positions, but we will only extend an offer of employment after a candidate applies through the link in our job posting. If you receive a job offer via email only and have not been interviewed by the KGS hiring manager, feel free to contact KGSrecruiting@koniag-gs.com to verify its validity.Koniag Data Solutions (KDS), a Koniag Government Services company, is seeking a Transition Coordinator to support KDS and our government customer. This position requires the candidate to be able to obtain a Public Trust.We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.Essential Functions, Responsibilities & Duties may include, but are not limited to : Provide support for the end-to-end transition of new or changed digital, data and technology services into or out of operational service support with minimum disruption and impact to users or the digital, data and technology service.Provide administrative support and enable the operations of the Change Advisory Board(CAB) and its ability to ensure that technical changes to digital, data and technology services are adequately assessed for impact, prioritised, scheduled, authorised, and implemented, in line with processes and appropriate tools.Support service transition process management to ensure adequate risk assessment and scheduling of technical changes and releases including those originating from programmes and projects and maintain the integrity of the configuration management database and the access, security, configuration of change activities and release procedures.Manage service transition into operational support, utilising agreed service transition processes and governance, process automation, assuring transitional activity and ensuring excellent customer service.ResponsibilitiesProvide support for the management of the service transition activities into and out of operational service support including providing advice and guidance regarding governance and control to programs and projects in the transition of the new or changed services into steady state operation in a timely and reliable way.Apply the service transition governance framework to assure the provision of quality products and services that meet business needs and are delivered to agreed SLAs, OKRs and KPls.Contribute to the planning of integrated and sequenced service transition deliveries as part of an agile delivery cycle or traditional delivery lifecycle ensuring change impact and people readiness state are understood to ensure the delivery of agreed business objectives.Provide support for products and services transitions enabling the escalation and resolution of service transition management issues, removal of blockers, and management of risks, issues, and dependencies; ensuring programs and projects are held accountable and responsible for business and operational readiness.Participate and facilitate service transition meetings including operational readiness reviews and go / no go meetings with program and project teams, suppliers, and internal teams; highlight risks and issues relating to the deployment of the new / changed services and ensure these are owned by the program / project and mitigation plans are produced.Work with service managers to drive the interaction and integration of service operations processes and the service to which they apply, ensuring effective service delivery.Maintaining and monitoring the progress of any service transaction : change, configuration, test, release & deployment of any associated service asset ensuring that business needs are met, and any contractual obligations can be delivered in line with agreed SLAs, OKRs and KPls.Support our delivery functions, strategic 3rd party provider and service delivery partners in ensuring residual program and project risks are sufficiently resolved or transferred to Service Ownership before the closure of projects.Skills and qualificationsExperience working in high-pressure service transition teams with strong change, release and service asset & configuration management experience. Experience in service introduction and working with program and projects to minimize user impact or disruption when introducing new or changed services.Experience in service management, collating management information that is appropriate, concise, and easy to understand. Keen attention to detailStrong interpersonal skillsExcellent verbal and written communication skillsProfessional qualification relevant to the area or educated to bachelor's degree level, or equivalent experience, with evidence of continuing professional development, Professional or industry foundation certification.Working Environment & ConditionsThis job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.This position is primarily indoors, consistent with a standard office position and has a noise level of mostly low to moderate. The incumbent is required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The workload may require the incumbent to sit for extended periods of time. The incumbent must be able to read, do simple math calculations and withstand moderate amounts of stress.The incumbent must occasionally lift and / or move up to 25 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.Our Equal Employment Opportunity PolicyThe company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military / veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment.The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodation.Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.Equal Opportunity Employer / Veterans / Disabled. Shareholder Preference in accordance with Public Law 88-352
