Service Claims Adjuster (Solution Support Division)

Konica Minolta has an exciting opportunity for a Service Claims Adjuster! Investigate and process all damaged and defective Product and Customer ONE Guarantee Claims as submitted by KMBS Authorized Dealers in SAP as received via Service-Related portal in mykonicaminolta.com  Identify partial payments by carriers to dealers and coordinate closure to ensure that dealer freight payments are accurate to KM orders.     Track and address any damaged products sold to dealers via Parts Purchase process. Ensure timely follow-up with dealers on all non-returned product(s).   Coordinate damaged/defective product pick-ups by freight carriers and resolve any dealer/KM invoicing issues.   Work with KM Logistics and warehouse teams to verify insurance reimbursements on damaged, returned products, accessories including all damaged equipment from Hytec.    Responsible for providing timely and accurate monthly reports of all damaged and defective product claims and units purchased for parts by dealers and resolving freight disputes between KM dealers and KM Authorized carriers to ensure dealers are not losing on product damages.    Resolving any outstanding returns by sending letters to Dealer Service Managers for non-returned, claimed products         Handle Printer Exchange Requests from GCS & Other related duties as required Responsibilities Proficiency with M365 suite, specifically Microsoft Excel and Word Strong SAP experience, or demonstrated ability to learn SAP or similar systems, required Strong written and verbal communication skills  Very strong attention to detail, time management and organization skills required  Ability to multi-task and work effectively in a demanding, fast-paced environment   Strong Customer Centric support mindset required Qualifications Associate’s degree or technical/business school degree preferred, High School diploma required 2+ Years in a related function (Service/billing, claims adjusting) and/or Copier/printing industry experience is strongly preferred 2+ years of work experience in Customer Service (telephonic or in person) required

Salary : $55,000 - $82,000