What are the responsibilities and job description for the Operations Specialist position at Konnect Holdings, LLC?
Status: Temporary
Pay: $21.00 - $25.00 per hour
Schedule: Tentative
Location: Linden, NJ (Onsite)
Position Overview
The Operations Specialist plays a crucial role in ensuring seamless cargo operations by providing excellent customer service, handling booking requests, and coordinating with warehouses and logistics teams. This role requires strong attention to detail, problem-solving skills, and the ability to manage multiple tasks efficiently.
Key Responsibilities
- Communicate effectively with customers to meet their requirements, resolve issues, and complete booking requests in a timely manner.
- Coordinate with warehouses to ensure all booked cargo is received before cut-off times.
- Report any Over, Short, and Damage (OS&D) issues to customers and follow up on resolutions, whether cargo can be shipped, repacked, or collected.
- Follow up with customers for any missing documentation required for scheduled bookings.
- Complete and process booking requests accurately.
- Arrange pick-ups with trucking companies as necessary.
- Contact shippers and finalize overseas bookings, ensuring proper communication with the origin office or agent regarding the status of cargo.
- Determine if export customs clearance is required and coordinate with customs brokers as needed.
- Notify Load Planning of any special handling requirements.
- Process and apply additional charges incurred during booking.
- Submit hazardous paperwork for approval to the designated Hazardous Team before processing shipments.
Minimum Qualifications & Requirements
- High school diploma or equivalent education required; associate degree preferred.
- Minimum of 2 years of customer service experience, preferably in logistics or freight forwarding.
- Ability to multitask, prioritize, and manage time efficiently.
- Strong verbal and written communication skills in English, with excellent interpersonal and teamwork abilities.
- Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint.
Additional Information
- This is an onsite role based in Linden, NJ.
- Candidates must be comfortable working in a fast-paced logistics environment.
- The ideal candidate will be detail-oriented, proactive, and able to manage customer interactions professionally.
Equal Opportunity Employer
This company is an equal opportunity employer and considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status.
Job Type: Full-time
Pay: $21.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
Ability to Commute:
- Linden, NJ 07036 (Required)
Ability to Relocate:
- Linden, NJ 07036: Relocate before starting work (Required)
Work Location: In person
Salary : $21 - $25
