Outreach Assistant

Job Title: Outreach Associate
Department: Outreach
Reports To: Call Center Supervisor
Employment Type: Full-Time, Hourly / Non-Exempt
Placement: Remote

Job Summary

The Outreach Associate is responsible for handling escalations, managing high-priority provider offices and hospitals, and collaborating with multiple department specialists. This role involves efficiently scheduling chart retrievals, de-escalating complaints, and handling special tasks within a project-based, call center environment.

Essential Duties & Responsibilities

• Schedule and coordinate medical record requests.
• Manage escalated locations and high-priority tasks.
• Serve as a subject matter expert in specific areas as required.
• Ensure project-specific tasks are completed from start to finish.
• Contact and schedule provider offices for medical record retrieval, particularly those with specific needs or high-risk status.
• Maintain excellent verbal and written communication.
• Understand and follow Outreach Department policies and protocols.
• Support call center operations by handling inbound and outbound calls.
• Document and communicate project-specific updates to the team.
• Be adaptable and willing to take on additional special assignments as needed.
• Perform other tasks as required to support business operations.

Qualifications / Requirements

• Bachelor’s degree preferred or equivalent job-related experience.
• Strong customer service and administrative experience in a team-oriented environment.
• Basic understanding of medical terminology and handling healthcare documentation in compliance with HIPAA and PHI regulations.
• Strong proficiency in Microsoft Office Suite, including intermediate experience with Excel.
• Excellent written, verbal, and interpersonal communication skills.
• Strong problem-solving abilities and keen attention to detail.
• Excellent time management skills, highly organized, self-motivated, and able to work under deadline-driven conditions with minimal supervision.

Physical Requirements

• Frequently required to stand, walk, and sit.
• Occasionally lift and/or move up to 20 pounds.
• Requires prolonged sitting, occasional bending, stooping, and stretching.
• Must have hand-eye coordination and manual dexterity to operate a keyboard, photocopier, telephone, calculator, and other office equipment.
• Requires normal range of hearing and eyesight to record, prepare, and communicate reports.

Education

• High school diploma or equivalent required.
• Preferred: Associate’s or Bachelor's degree, or equivalent job-related experience.

Working Conditions

• Office-based remote work environment.
• Requires prolonged sitting, occasional standing, and minimal physical exertion.
• May require occasional weekend and/or evening work.
• Travel is primarily local during business hours, with occasional out-of-area or overnight travel as needed.

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• Dental insurance
• Health insurance

Schedule:

• 8 hour shift

Work Location: Remote

Salary : $17