What are the responsibilities and job description for the Director, Field Applications Engineering- Broadband position at Kontron America Inc?

Job Description

Description :

Kontron is a global leader in IoT / Embedded Computing Technology (ECT). Kontron offers individual solutions in the areas of Internet of Things (IoT) and Industry 4.0 through a combined portfolio of hardware, software and services. With its standard and customized products based on highly reliable state-of-the-art technologies, Kontron provides secure and connected applications for a wide variety of industries. As a result, customers benefit from accelerated time-to-market, lower total cost of ownership, extended product lifecycles and the best fully integrated applications.

In addition to being an established global presence with opportunities for growth, Kontron encourages communication through all levels of the organization to ensure a common direction and allow our employees to make informed decisions. Our culture has been created by the people who work here, making Kontron a fast-paced, friendly, and enjoyable workplace with competitive salaries, and excellent benefits.

We have an exciting opportunity for a senior level role as Director, Field Applications Engineering- Broadband to join our Kontron Family! We are seeking a dynamic and experienced Director of Field Application Engineering to lead our broadband application engineering team. This role will be pivotal in driving customer success, supporting product deployment, and ensuring technical excellence in our broadband solutions. The ideal candidate will have a strong background in engineering, a passion for customer engagement, and a proven track record of leadership in the telecommunications industry.

Essential Duties & Responsibilities :

Leadership & Team Management :

Lead and mentor a team of field application engineers, providing guidance on technical challenges and career development.
Foster a collaborative culture that encourages innovation and knowledge sharing.

Customer Engagement :

Act as the primary technical liaison between customers and the company, addressing complex issues and ensuring customer satisfaction.

Collaborate with sales teams to develop strategies for customer acquisition and retention, ensuring technical requirements are met.

Technical Expertise :

Provide expert guidance on broadband technologies

Oversee technical presentations, demonstrations, and testing for customers.

On-Site Testing & Support :

Conduct comprehensive testing and validation of broadband solutions at customer sites to ensure performance meets specifications and customer needs.

Troubleshoot and resolve technical issues during on-site engagements, providing real-time support to customers.

Product Development Support :

Work closely with R&D and product management to provide feedback on customer needs and market trends.

Assist in the development and launch of new broadband products, ensuring alignment with customer requirements and industry standards.

Training & Development :

Design and implement training programs for internal teams and customers to enhance product knowledge and application.

Conduct workshops and seminars to promote best practices in broadband application engineering.

Performance Metrics & Reporting :

Develop and monitor KPIs and OKRs to assess the effectiveness of the application engineering team and customer satisfaction.

Provide regular reports to executive leadership on team performance, customer feedback, and market insights.

Provide guidance on competitive landscape and pricing

Qualifications :

Bachelor’s degree in Electrical Engineering, Computer Science, or a related field; Master’s degree preferred.

10 years of experience in application engineering, technical support, or related roles within the broadband or telecommunications industry.

Proven leadership experience, with a track record of building and managing high-performing teams.

In-depth knowledge of broadband technologies and market trends.

Strong problem-solving skills and the ability to communicate complex technical concepts clearly to diverse audiences.

Excellent interpersonal skills and the ability to build strong relationships with customers and stakeholders.

Up to 50% travel

Accommodate working hours to overlap minimum 2 hours with Kontron Slovenia working hours

Looking for an honorable, professional, ethical, team player to work in a team environment who wants to be a contributor to the success of the organization.

Feel up to the challenge? Please apply

Requirements :

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Director, Field Applications Engineering- Broadband

What are the responsibilities and job description for the Director, Field Applications Engineering- Broadband position at Kontron America Inc?

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