Sustaining Engineer 3

Description

The Sustaining Engineer ensures the continued performance, reliability, and efficiency of released products through technical troubleshooting, design improvements, and engineering change implementation. This role focuses on resolving complex technical issues, conducting root cause analysis, and implementing enhancements while collaborating across multiple functional teams in a fast-paced environment.

Primary Responsibilities

• Resolve technical issues on production-released products, including missing or improper functionality of the product
• Lead complex debugging and failure analysis efforts, implementing necessary changes to address identified issues
• Propose and implement improvements in testing methodologies, design specifications, reliability metrics, and performance benchmarks
• Support design modifications to enhance product reliability, manufacturing processes, and cost-efficiency
• Evaluate and qualify component changes based on availability, cost reduction, or performance improvement
• Document product updates through engineering change order processes
• Collaborate with cross-functional teams (Repair, Customer Service, QA, Production, Engineering) to identify root causes
  
  

Technical Skills

• Proficiency in Linux and Windows operating system environments
• Ability to read, write, debug, and maintain production/qualification test software in multiple programming languages
• Experience with script development and execution, including bash scripting
• Capability to package, release, and load software images
• Strong understanding of computer-system interfaces and networking protocols
• Expertise in debugging complex system issues across all operational levels (BIOS, U-Boot, Operating Systems, Device-Drivers, Applications)
• Familiarity with modern x86 computer architecture
• Experience with development and instrumentation of computer systems interfaces
  
  

Hardware Expertise

• Ability to troubleshoot printed circuit board assemblies (PCBAs) to component level
• Experience with PCB design and electrical debugging
• Proficiency using test equipment including oscilloscopes, logic analyzers, spectrum analyzers, and RF power meters
• Capability to interpret engineering drawings, manufacturer specifications, electrical schematics, and technical manuals
• Experience with environmental and electromagnetic interference (EMI) qualification testing
• Skill using general tools such as screwdrivers, soldering stations, and magnification aids
  
  

Education & Experience

• Associate's or Bachelor's degree in Electronic Engineering or equivalent work experience
• 5-10 years of relevant on-the-job experience
• Demonstrated knowledge in embedded and standard computer systems
  
  

Soft Skills & Work Environment

• Strong analytical capabilities and problem-solving skills
• Ability to multitask and manage multiple high-priority tasks under pressure
• Excellent communication skills and technical documentation abilities
• Capacity to work with minimal supervision while delivering highly visible results
• Flexibility to support varying work schedules to coordinate with global partners
• Team-oriented approach, working effectively across multiple functions
• Primarily onsite position (Monday-Thursday/Friday), with occasional travel to customer locations as needed