What are the responsibilities and job description for the Online Chat Specialist position at Konviere?
We're looking for skilled problem solvers to join our team as an Online Chat Specialist (Entry Level). We need an enthusiastic individual who can chat online with visitors and answer any questions they might have while visiting a website. The successful candidate will offer quick and accurate assistance to customers.
The Online chat specialist reports to the Online Chat Manager and will be responsible for providing a variety of customer support-related duties for the company and our clients. This person will interact daily with visitors on our client's websites via (Online chat software) and will be expected to provide exceptional customer support in real time. They should be capable of hand multiple incoming requests for information. This person will be expected to continually demonstrate an ability to stay calm under pressure while providing enthusiastic customer service.
This position is also a remote position in which you will be working from home.
Responsibilities :
Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns
Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate
Create relationships with new customers to better understand and achieve their needs
Respond to customer questions, inquiries, requests, and problems accurately
Promotes interest in client products and services
Continually portray and project a positive and professional image
Provide administrative support to the customer service team
May assist with overflow work and other duties as needed
Qualifications :
Strong work ethic. with the ability to work well both independently and within the context of a larger team-oriented environment
PC keyboarding and internet experience needed
Strong communication and interpersonal skills- including written and verbal
Upbeat positive attitude and professional demeanor
Articulate and well-accustomed to a client-facing role
The ability to compose professional emails is a plus
Proficient written and verbal communication skills in English;
Basic technical skills (able to navigate through smartphone and computer applications) With an upbeat, positive, kind empathetic personality.
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