What are the responsibilities and job description for the Paint Department Customer Service Full Time position at Koopman Lumber Co Inc?
DESCRIPTION: Responsible for receiving payment from customers for merchandise or service; growing sales by servicing customers, answering telephone inquiries, keeping displays and store well maintained, clean, organized and safe.
RESPONSIBILITIES:
- Responsible for consulting with and mixing paint for customers
- Assisting with checking in, organizing inbound shipments of merchandise
- Receiving payment from customers for merchandise or service
- Waiting on customers
- Keeping displays and store well maintained, clean, organized and safe
- Keeping inventory counts accurate for the department
- Provides customers with information on additional items related to purchases made
- Provides the highest level possible of service to all customers
- Maintains up-to-date knowledge of the products sold, product usage, product prices and new products on the market
- Operates cash register, including but not limited to taking payments on charge accounts and selling gift cards.
- May counts cash drawer at either opening and/or closing of the day
- Interacts in a positive, pleasant and prompt manner with customers in person and on the telephone
- Assists with questions regarding merchandise, location of merchandise in store, pricing and promotions
- Refers store credit applications and bad checks to Credit Department
- Attends and participates in all company-sponsored and vendor training programs as required
- Promotes team concept and motivates fellow staff with a positive attitude at all times
- Promotes company events and promotions to customers
- Moving or stocking of items with use of forklift (after meeting of requirements and proper training)
- Engage with outside sales paint staff in support of the paint operations and customer service
- Engaging prospective professional painters and coordinating retention efforts with outside paint sales
