What are the responsibilities and job description for the Paint Department Manager position at Koopman Lumber?
Duties shall include, but not necessarily limited to, managing the paint department day to day operations, inventory management and merchandising, managing the paint staff, coordinating strategic goals and initiatives between the paint departments and Outside Sales, being involved in the hiring and training of paint personnel in coordination with the Branch Operations and Branch Managers and overall ensuring the profitable success of paint department.
RESPONSIBILITIES:
- Responsible for consulting with and mixing paint for customers
- Assisting with checking in, organizing inbound shipments of merchandise
- Receiving payment from customers for merchandise or service
- Waiting on customers
- Keeping displays and store well maintained, clean, organized and safe
- Keeping inventory counts accurate for the department
- Provides customers with information on additional items related to purchases made
- Provides the highest level possible of service to all customers
- Maintains up-to-date knowledge of the products sold, product usage, product prices and new products on the market
- Operates cash register, including but not limited to taking payments on charge accounts and selling gift cards.
- Counts cash drawer at either opening and/or closing of the day
- Interacts in a positive, pleasant and prompt manner with customers in person and on the telephone
- Assists with questions regarding merchandise, location of merchandise in store, pricing and promotions
- Refers store credit applications and bad checks to Credit Department
- Attends and participates in all company-sponsored and vendor training programs as required
- Promotes team concept and motivates fellow staff with a positive attitude at all times
- Promotes company events and promotions to customers
- Moving or stocking of items with use of forklift (after meeting of requirements and proper training)
- Engage with outside sales paint staff in support of the paint department operations and customer service
- Engaging prospective professional painters and coordinating retention efforts with outside paint sales
SKILLS, KNOWLEDGE & ABILITIES:
- Ability to operate cash register (computer) equipment
- Ability to do math, read orders, follow instructions
- Ability to communicate with customers, other employees and supervisors using verbal and written skills
- Good telephone and email etiquette
- Good interpersonal, communication and customer service skills
- Knowledge and ability to use safe lifting techniques
PHYSICAL DEMANDS:
- Ability to stand up to 8 hours at a time
- Ability to reach overhead to grasp materials
- Ability to sit, climb or balance, lift, twist, and bend, stoop or squat to floor level on a repetitive basis
- Strength: regularly lift, carry, push or pull up to 50 pounds
- Manual dexterity
ENVIRONMENT AND PHYSICAL WORKING CONDITIONS:
- Working both indoors in controlled temperature, and occasionally outdoors in varying elements
Additional functions and duties may be assigned by supervisors as deemed appropriate
