Sprinkler Operations Manager

Becoming the leader in the fire and security industry takes talent—yours. We are looking for an experienced Sprinkler Operations Manager in the Columbus, OH, area to join our best-of-the-best team as we drive the industry forward and pursue excellence in everything we do. If you’re up for the challenge, we want to hear from you!

At Koorsen, we don’t provide jobs; we provide careers. A career at Koorsen includes competitive pay, a great health package, an annual bonus program, life insurance, continuous learning offerings, 401k, paid holidays, generous PTO, tuition reimbursement, career growth opportunities, and much more.

SALARY UP TO $85,000 DEPENDING UPON EXPERIENCE/CERTIFICATIONS

Job Duties:

• Maintain a comprehensive understanding of company policies and procedures, enforcing guidelines, and applying them to daily installation activities
• Review financial performance and profitability via accounts payable and accounts receivable reports, and make adjustments or corrections as needed
• Challenge the status quo by facilitating process and performance improvement initiatives, working closely with installation associates at all levels to identify strengths, weaknesses, opportunities, and threats.
• Ensure all facilities are properly maintained, clean, and up to code
• Provide general associate office and field support when needed to ensure associate success
• Maintain personal compliance with all Koorsen policies and core values, setting a good example for associates
• Review sales reports, call logs, proposals, pricing, installation agreements, GPS reports, expense reports, commission sheets, timecards, and schedules to ensure accuracy & efficiency
• Make daily general operations decisions, working closely with all installation associates to make strong, sound decisions
• Maintain an open line of communication with corporate support teams, senior management, and district management regarding the performance of the installation as well as its associates.
• Complete and submit paperwork as needed promptly
• Submit reports and paperwork to the corporate office as needed including but not limited to Payroll Information, Policy Sheets, Financial Information, SI Reports, Employee Orientation information, etc.
• Ensure compliance with all local, state, and federal regulations
• Ensure man hours are being managed and utilized efficiently to ensure efficient use of payroll dollars.
• Challenge the status quo by facilitating process and performance improvement initiatives, working closely with installation associates at all levels to identify strengths, weaknesses, opportunities, and threats.
• Ensure all facilities are properly maintained, clean, and up to code
• Provide general associate office and field support when needed to ensure associate success
• Maintain personal compliance with all Koorsen policies and core values, setting a good example for associates
• Review sales reports, call logs, proposals, pricing, installation agreements, GPS reports, expense reports, commission sheets, timecards, and schedules to ensure accuracy & efficiency
• Make daily general operations decisions, working closely with all installation associates to make strong, sound decisions
• Maintain an open line of communication with corporate support teams, senior management, and district management regarding the performance of the installation as well as its associates.
• Complete and submit paperwork as needed promptly
• Submit reports and paperwork to the corporate office as needed including but not limited to Payroll Information, Policy Sheets, Financial Information, SI Reports, Employee Orientation information, etc.
• Ensure compliance with all local, state, and federal regulations
• Ensure man hours are being managed and utilized efficiently to ensure efficient use of payroll dollars.
• Communicate with customers and associates of Koorsen Fire & Security regarding problems that may arise and pursue a proper resolution to those problems
• Perform post-complaint research to identify installation issues and ensure that those issues are corrected
• Perform quality control audits to ensure that customers are being properly taken care of.
• Perform customer site surveys and generate sales/installation quotes for Alarm, Suppression, Extinguisher, & Sprinkler needs
• Follow up with customers and sell Installations to correct deficiencies that have been identified.
• Seek customer feedback continuously to ensure they are satisfied with company installations.
• Perform high-quality and professional sales presentations to potential customers, promoting Koorsen products
• Perform fire suppression, alarm, extinguisher, and sprinkler systems installation as needed
• Educate customers regarding the proper operation of their suppression and/or alarm systems and address deficiencies
• Work with technicians to provide field inspection, installation, and systems installation support as needed
• Review financials regularly, looking for areas that needed to be addressed and/or corrected
• Work with the senior management team to plan annual budget along with sales projections
• Ensure that installation operations run effectively and efficiently that will support profitability
• Generate and review operations reports, ensuring maintained profitability
• Facilitate free-flow of ideas for improvement between management and associates
• Regularly challenge the status quo, identifying installation weaknesses and working with others to bring forth process improvement
• Coordinate and manage bi-weekly or monthly meetings with staff to ensure knowledge, communication, and improvement

General (Always)

• Other duties as assigned by the manager.
• Follow Koorsen policies, procedures, and core values.
• Ensure timely and professional communication with coworkers, customers, and vendors.
• professionally represent Koorsen.

Required:

• High school diploma or GED equivalent
• At least 5-7 years of previous experience working in Sprinkler Operations
• Valid driver’s license with acceptable driving record and meet the safe driving policy criteria to be an active company vehicle driver
• Ability to obtain required licensing

Preferred:

• Bachelor’s degree in Management, Operations, and/or Business Administration
• Proven track record of successful installation management within an Installation industry

Additional Eligibility Qualifications

Ability to pass a background check

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Constant sitting, talking, hearing, and seeing
• Frequent reaching, handling, grasping, and repetitive motions
• Occasional standing, walking, lifting, carrying, pulling, climbing, balancing, stooping, kneeling, crouching, crawling, and feeling
• Must be able to use a man lift and reach a height of up to 40 feet to perform services
• Must be able to lift and carry greater than 50 pounds
• Must be able to push and pull a minimum of 75 pounds
• Must be able to effectively use a computer, adding machine, and telephone
• Must be able to climb a ladder safely and reach of height of at least 12 feet

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice

Hiring Process (in addition to an interview):

• New hires must complete the I-9 Verification form within 3 days of hire. This form is required by the U.S. Department of Justice and Immigration and Immigration and Naturalization Services. It is used to verify your identity and right to work in the United States. In addition, we verify employment eligibility via E-Verify.
• All Positions require background checks with criminal courts, state and county repositories of criminal records, and the Department of Motor Vehicles.
• A test for Evidence of Substance Abuse by urinalysis test is required if this application results in an offer of employment.