Customer Service Clerk III

Are you passionate about helping others and delivering exceptional customer service? Do you enjoy a dynamic work environment that allows you to play a vital role in supporting the community? If so, we want you to apply for the Customer Service Clerk III position with the Kootenai County Assessor’s Office!

As the first point of contact for the Assessor’s Office, you’ll become the “face” of the department, ensuring a positive and professional experience for residents and professionals alike. Your expertise and dedication will directly contribute to our office’s success in achieving important goals, projects, and objectives. This is your opportunity to make a meaningful impact while advancing your career in local government!

Why You Should Apply:
•    Competitive Salary: $20.10 to $21.01 per hour, based on qualifications and experience.
•    Comprehensive Benefits: Access a range of benefits, including healthcare for eligible employees and their dependents at our free medical clinic offering         primary care, select medications, select lab services, and more. See benefits here.
•    Generous Paid Time Off: Full time employees earn up to 8 hours of vacation per month increasing with years of service and a strong retirement plan                 through the Public Employees Retirement System of Idaho (PERSI).
•    Career Growth: Opportunities for career advancement and public student loan forgiveness eligibility.

What You’ll Be Doing:
•    Providing exceptional front-counter customer service to the public and assisting with inquiries related to property assessments and valuations.
•    Interpreting assessment records and appraisal notes to guide customers through property ownership and assessment procedures.
•    Coordinating with Appraisers, Land Records, and Mapping staff to resolve complex inquiries.
•    Handling a high-volume phone system, multitasking, and staying organized in a fast-paced, customer-focused environment.

Do You Qualify? We’re looking for someone with:
•    A high school diploma (or GED) and at least six months of related experience or training (no degree required).
•    Excellent customer service skills and the ability to communicate effectively.
•    A good understanding of administrative and secretarial procedures, real estate, property ownership transfers, or title chains is a plus.
•    The ability to maintain composure and professionalism in a high-pressure environment.
•    A valid driver’s license and a clean driving record (must be insurable).

This Is The Job for You If:
•    You thrive in busy office environments and enjoy providing front-line support to people.
•    You’re organized, detail-oriented, and excel at managing multiple tasks simultaneously.
•    You handle stressful situations with calmness and professionalism.
•    You love contributing to the community and providing crucial services that make a real difference.

About Kootenai County: Located in beautiful northern Idaho, Kootenai County offers an unmatched quality of life surrounded by scenic mountains and over 20 pristine lakes. If you enjoy outdoor activities like hiking, boating, and skiing, this is the perfect place to call home! With a low crime rate, a welcoming community, and the city of Coeur d’Alene offering a vibrant atmosphere, it’s an ideal location for both work and play.

Apply Today! To apply, visit Kootenai County Employment Opportunities and submit your online application. Be sure to attach your cover letter and resume with your application.
Click here to view the full job description.

Salary : $41,808 - $43,701