What are the responsibilities and job description for the Auto Technician position at Koozie Group?
Overview : We are seeking a skilled and customer-oriented Facility Support and Desktop Technician to join our team. This role involves providing technical support in both in-person and remote environments and collaborating with manufacturing teams to address their technical needs. The ideal candidate will have experience working in a manufacturing facility and at least 5 years of hands-on experience in desktop support.
Key Responsibilities :
- Diagnose and resolve technical issues related to manufacturing equipment, production software, and network systems.
- Provide support for machinery interfaces, industrial automation systems, and other critical production technologies.
- Offer on-site and remote support to plant staff for technical issues including computer systems, printers, barcode scanners, and other related equipment.
- Collaborate with vendors and service providers for repairs and upgrades.
- Assist with site-related initiatives to ensure continuous up time for production manufacturing areas and facility activities.
- Provide expert-level assistance with desktop hardware, software, and peripherals. Troubleshoot and resolve issues related to operating systems, applications, and network connectivity.
- Configure, set up, and deploy desktop computers, laptops, and other IT equipment.
- Address high-priority incidents promptly and efficiently to minimize downtime.
- Maintain accurate records of hardware and software inventory, service requests, and technical issues. Document troubleshooting procedures and resolutions for reference.
- Deliver exceptional customer service by demonstrating patience, empathy, and professionalism in all interactions with end-users.
Qualifications :
Compensation details : 57000-65000 Yearly Salary
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