Demo

Online Community Specialist

Koozie Group
Clearwater, FL Remote Full Time
POSTED ON 2/18/2025
AVAILABLE BEFORE 5/16/2025

Job Description

Job Description

If our name sounds familiar, there’s a reason why. We’re the people behind the iconic Koozie® Can Kooler – and more! As one of the largest suppliers in the promotional products industry, you’ve probably seen our work everywhere from your local bank to a large concert or sporting event. We imprint company logos and slogans on everything from pens to coffee tumblers, lunch bags, tech accessories, camp chairs, and award-winning calendars, to name just a few. Our desire to benefit our people, customers, communities, and industry is behind all that we do. We call it Keep It. Give It., and it ensures that we are leaving a positive, lasting impact with the products and solutions we deliver.

Great reasons to join Koozie Group :

  • People-first culture
  • Flexible schedules
  • Great shift differential (2nd shift : $1.25 / hour / 3rd shift and weekend shifts : $1.75 / hour)
  • We will train for all positions!
  • Climate-controlled environment (clean and heat / air-conditioning)
  • Great benefits, including :

Medical HSA and HRA plans

  • Flex spending accounts
  • PPO dental
  • VSP vision
  • Employee assistance program
  • Employer-paid life insurance
  • 401(k) with employer match
  • PTO - Paid Time Off (vacation, sick, personal)
  • Advancement opportunities
  • Tuition reimbursement
  • Employee referral bonus program
  • Employee recognition program
  • Employee charitable giveback program (up to $250 value)
  • We’re looking for the right person to fill this role. Read on if you want to know more and discover how we like to keep the good going ®!

    Online Community Specialist

    We are seeking a detail-oriented and customer-focused individual to join our team as an Industry Portal & Social Media Specialist . In this role, you will manage inquiries, product suggestions, and marketing efforts on industry portals like Commonsku and SAGE, as well as monitor and respond to social media interactions. Your proactive approach to marketing campaigns and efficient handling of customer concerns will contribute to the success and reputation of our brand.

    Key Responsibilities :

  • Industry Portal Support :
  • Provide item suggestions and options from the Koozie Group line based on customer needs.

  • Answer product-related questions and inquiries submitted through industry portals such as Commonsku, SAGE, and others.
  • Collaborate with internal teams to resolve complex inquiries or escalate as needed.
  • Social Media Interaction Management :
  • Monitor social media platforms and search engines for messages, comments, and posts related to the company or its products.

  • Provide prompt responses to product suggestions or inquiries received via social media channels for overall industry as we all specific National Account Facebook pages.
  • Identify and address customer concerns on social media and escalate them to the appropriate internal team for resolution.
  • Proactive Marketing Campaigns :
  • Assist in planning and executing marketing campaigns on industry portals and National Account internal pages.

  • Ensure campaigns are engaging, accurate, and align with brand objectives.
  • Track and report on the performance of campaigns to optimize results.
  • Collaboration and Communication :
  • Assist Marketing Communications Manager on product selection for editorials and features in industry articles.

  • Work closely with the sales, marketing, and customer service teams to align messaging and ensure seamless customer experiences.
  • Maintain detailed records of customer interactions and ensure accurate handoffs to other teams when necessary.
  • Qualifications :

  • Strong written and verbal communication skills.
  • Experience with social media platforms (Facebook, Instagram, LinkedIn, etc.) and basic social media management practices.
  • Customer-focused mindset with the ability to handle inquiries professionally and efficiently.
  • Organizational skills and the ability to manage multiple tasks simultaneously.
  • Basic understanding of marketing principles is a plus.
  • Preferred Skills and Experience :

  • Previous experience in customer service, marketing, sales or a related role.
  • Knowledge of promotional products and the Koozie Group line.
  • Proficiency in using CRM systems or customer support software.
  • Work Environment :

  • Monitor and manage company social media platforms during evenings and weekends to ensure timely responses to comments, messages and engagement with followers.
  • Identify and escalate any potential issues or opportunities for engagement that arise outside of standard business hours.
  • Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm to Keep the Good Going, you will find your way at Koozie Group.

    Koozie Group is proud to be an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, age, sex (including pregnancy, childbirth, or related medical conditions), gender, marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Koozie Group also prohibits harassment of applicants and employees based on any of these protected categories.

    In compliance with the Americans with Disabilities Act, Koozie Group will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer

    Salary : $250

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