What are the responsibilities and job description for the Tier II Claims Resolution Representative - 2nd Shift position at Koozie Group?
Job Description
Job Description
If our name sounds familiar, there’s a reason why. We’re the people behind the iconic Koozie® Can Kooler – and more! As one of the largest suppliers in the promotional products industry, you’ve probably seen our work everywhere from your local bank to a large concert or sporting event. We imprint company logos and slogans on everything from pens to coffee tumblers, lunch bags, tech accessories, camp chairs, and award-winning calendars, to name just a few. Our desire to benefit our people, customers, communities, and industry is behind all that we do. We call it Keep It. Give It., and it ensures that we are leaving a positive, lasting impact with the products and solutions we deliver.
Great reasons to join Koozie Group :
- People-first culture
- Flexible schedules
- Great shift differential (2nd shift : $1.25 / hour / 3rd shift and weekend shifts : $1.75 / hour)
- We will train for all positions!
- Climate-controlled environment (clean and heat / air-conditioning)
- Great benefits, including :
Medical HSA and HRA plans
We’re looking for the right person to fill this role. Read on if you want to know more and discover how we like to keep the good going ®!
Job Summary :
The Claims Resolution Representative is responsible for researching errors / issues on shipped orders. He / she will then negotiate a credit, replacement, or decline requests for credit based on research findings per each case. This position supports the organization by providing accurate and timely resolutions to customers ensuring that we repair any mistakes, and apply if necessary, a concession to the satisfaction of our customers.
Responsibilities :
Qualifications :
Excellent customer service skills and ability to de-escalate situations
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm to Keep the Good Going, you will find your way at Koozie Group.
Koozie Group is proud to be an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, age, sex (including pregnancy, childbirth, or related medical conditions), gender, marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Koozie Group also prohibits harassment of applicants and employees based on any of these protected categories.
In compliance with the Americans with Disabilities Act, Koozie Group will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer
Salary : $250
