What are the responsibilities and job description for the Customer Service Support Trainee position at KOP Solutions, Inc?
We are currently looking for an entry-level individual with a customer service or sales background for a Customer Service Support Trainee position. For this position, our client has found that candidates who have worked in retail, restaurant, hospitality, sales, or customer service industries excel as they have the people skills to provide the “personal touch" that the company is known for. This company specializes in the areas of customer renewal, customer retention, and customer acquisition.
This firm is a leader in the telecommunications industry and specializes in tailoring customer service to the client's character and company culture. Our client prioritizes providing the best customer service with high professionalism and maintaining and building quality relationships. This full-time job involves in-person interaction with customers.
Our firm’s niche has been its ability to act as the liaison between major clients and their customers. Through our unique, relationship-oriented approach, they have been able to provide clients with tremendous results and an increased market share.
Out firm prides itself on its competitive but extremely friendly and family-oriented work environment. Our culture promotes constant personal and professional growth based on principles of respect, trust, and challenge. We are now striving to train the most capable and skilled individuals to help acquire new clients, grow into new markets, and develop new marketing and customer service experiences. We provide full training and career advancement in this globally expanding industry.
Tasks:
- Approach consumers to assess how needs can be met by company services offered
- Provide exceptional customer service and consultation advice
- Facilitate administrative tasks and customer scheduling
- Additional tasks as required
Due to recent expansion, our client is willing to train a highly motivated individual for management, customer service, and lead generation opportunities, but they must be willing to train in an entry-level position. This opening is ideal for college graduates or professionals with customer service experience looking for a career change because this is an entry-level position in a brand new industry.
Benefits of the Customer Service Position:
- Comprehensive Training by a National Manager
- National and International Travel for Company Events
- Opportunity For Community and Charity Involvement
- Flexible Scheduling
- Numerous Advancement Opportunities
Qualifications:
- Experience in customer service, sales, and associated fields
- Ability to adapt to a variety of people
- Winning attitude and dedication to ensuring customer satisfaction
- Positive attitude and ability to work well within a team environment
- College Degree preferred
- Background in Retail or Restaurant
- Leadership skills
- Local to the office area
Salary : $40,000 - $50,000
