Customer Care Specialist (Technical Sales)

Kopp Glass, a Pittsburgh-based manufacturer of high-performance, custom glass products, is seeking to hire an enthusiastic, self-motivated Customer Care Specialist (Technical Sales) to provide support to both internal and external customers. This person acts as the liaison between the Company and its customers and is responsible for executing a variety of tasks including, but not limited to responding to customer inquiries, maintaining customer records, following-up on and troubleshooting open orders as well as order entry. At Kopp Glass, customer satisfaction is paramount to everything we do. The ideal candidate is a quick thinker and dynamic communicator, demonstrates a high level of attention to detail, enjoys learning new things, and most importantly, provides best-in-class customer service and support. This position is a 100% onsite role in Swissvale, PA.

Primary Responsibilities

• Provides prompt, efficient, detailed, customer-oriented service in response to customer inquiries through various channels. Analyzes situations and provides answers to customer questions as well as resolutions for various issues that may arise.
• Effectively follows standard operating procedures to ensure accuracy in order management/order entry for customer base. Manages customer records in CRM/ERP ensuring a high level of data integrity.
• Effectively gathers customer feedback and shares insights with leadership to improve the overall customer experience.
  
  

Minimum Qualifications

• Bachelor's degree in business or a similar discipline.
• Minimum 2 years applicable experience.
• Prior CRM/ERP software experience is a plus, but not required.
• Strong written and oral communication skills including grammar, proofing, and editing with strong attention to detail.
• Must possess the ability to learn various technical aspects of a product line.
  
  

Access to our facility is restricted under the International Traffic in Arms Regulations (ITAR). Applicants receiving a conditional offer of employment will be required to provide information to determine whether they are subject to these regulations and, if so, to assess their country of chargeability for export control purposes.