IT Manager

Description

Job Purpose

At Koppert we are dedicated to fostering a sustainable world and working in harmony with nature. We do this by putting our people at the core of our mission. As our IT Manager, you will play a key role in ensuring that our IT processes are efficient, sustainable, and aligned with our company's values and goals. Your leadership will be essential in optimizing the company's operations and maintaining connectedness across our national workforce.

We are seeking a dynamic and experienced IT Manager to lead our US operations, based in Howell, MI. The IT Manager will provide oversight and direction on IT hardware, software, and systems at four US locations and for our remote employees.  You will oversee the IT department and its responsibilities. You will also provide maintenance of the computer desktop environment and automated production lines by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the organization by communicating with the internal Global IT Helpdesk.  

Primary Duties and Responsibilities

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage and work with a team that provides first-line support for problems on all applications/hardware configurations. Problems may include hardware malfunctions, software errors, password errors, printer configurations/errors/jams, software installations/configurations, VPN/remote connection, and wireless configuration/connectivity.
• Evaluating and properly escalating service requests that match suitable resources and logging all IT related incidents with the use of service management software.
• Investigate, troubleshoot, document, and resolve hardware issues, software issues, and help desk requests.
• Monitor and follow-up on all outstanding issues to ensure proper and efficient resolution.
• Coordinate the application release process and application tuning, upgrading, and fixing.
• Collaborate with other teams and vendors to implement application changes, updates, and to troubleshoot issues.
• Identify and recommend specific applications needed to improve business operations. Work with departments to determine what application technology meets their needs and how to support their operations.
• Prepare analytics and reports for key applications, including development and management of data lakes, data warehouses, and related business intelligence applications.
• Assist with preparing servers, installing software, and configuring/loading data.
• Document procedures and processes for internal use.
• Assist with project objectives and timelines, communicating updates with other departments.
• Assist in special projects and perform any related duties consistent with the scope and intent of the position.

Supervisory Duties

• Manage a team of 1-2 IT Support Technicians.
• Encourage, mentor, train, and guide IT team.
• Establish goals, objectives, and priorities for the effective operation of the IT department.
• Conduct performance evaluations that are timely and constructive.
• Handle disciplinary action of employees as needed and in accordance with company policy. 
• Coordinate workload with external vendors/support personnel as needed.

Requirements

Education and Experience

• Bachelor’s degree in management information systems, computer science, management, business administration or related field is required; master’s degree preferred. Applicants with 8 or more years of related service will be given credit toward meeting the minimum educational requirements and will be considered for the position.
• Three years of experience in supervision, administration, or management is required.

Skills and Qualifications

• Experience implementing or upgrading ERP systems, CRM systems, POS systems or equivalent.
• Experience implementing data warehouse or similar business intelligence/analytics solutions.
• Knowledge of emerging industry practices when creating business solutions.
• Knowledge of typical office applications including Microsoft Office applications.
• Ability to plan, manage, and implement complex application systems.
• Ability to troubleshoot and demonstrate analytical/problem solving skills.
• Ability to express complex technical concepts effectively both verbally and in writing.
• Ability to communicate with and understand the needs of non-technical users.
• Ability to maintain confidentiality of sensitive information.
• Knowledge of Microsoft Dynamics, Agriware, Power BI, and Sharepoint.
• May be required to adjust schedule to meet organizational needs, including special events, evenings, weekends & holidays.

Physical Demands and Work Environment

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 
• Ability to stand or walk for extended periods of time. 
• Ability to travel (air and ground) up to 10% of the time to our Portland, OR and Oxnard, CA offices for support.
• Ability to frequently lift and/or move up to twenty-five (25) pounds.
• While performing the duties of this job, the employee may be regularly exposed to repetitive motions such as bending, twisting, crouching, reaching, pushing, and/or pulling.
• Opportunity for hybrid work environment is available.

Working at Koppert

Koppert stands at the forefront of sustainable agriculture, having been founded in 1967 by visionary Dutch grower Jan Koppert. Our mission is to make agriculture healthier, safer, and more productive by partnering with nature. We achieve this through the use of natural enemies to combat pests, employing bumblebees for pollination, and leveraging microbials and bio stimulants to support, protect, and strengthen crops. Our innovations have propelled a significant shift towards sustainable agriculture over the past 50 years, offering growers and farmers worldwide natural solutions that restore balance in their crops, improve health and resilience, and increase yield. 

With a clear vision of achieving 100% sustainable agriculture, we collaborate with growers, partners, universities, research institutions, and governmental bodies globally to meet the highest food safety demands while contributing to the better health of people and the planet. Through our integrated system of specialist knowledge and natural solutions, we continue to drive agricultural innovation and impact, embodying our commitment to partner with nature and promote sustainable growing practices.

The working atmosphere at Koppert is informal. We are a family company and closely involved with everything that happens within and outside our company. We are consistently looking at ways of improvement and continuing to invest in our employees.
 

Comprehensive Benefits Package to include medical, dental, and vision insurance, employer funded health savings account, tuition reimbursement, employer 401K match, life insurance, wellness program initiatives, employee assistance program, Volunteer Day, Koppert gear, and generous PTO!

Koppert Biological Systems is a veteran-friendly, Equal Opportunity Employer. Qualified applicants will be considered without regard to race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. If you want to join a global and growing organization submit your cover letter and resume. At Koppert, we learn something every day!