What are the responsibilities and job description for the Cary Leeds Center for Tennis & Learning General Manager position at KOPPLIN KUEBLER & WALLACE?

GENERAL MANAGER PROFILE :

CARY LEEDS CENTER FOR TENNIS & LEARNING

BRONX, NY

GENERAL MANAGER AT CARY LEEDS CENTER FOR TENNIS & LEARNING

Cary Leeds Center for Tennis & Learning (CLCTL), the flagship facility of New York Junior Tennis & Learning (NYJTL) and a renowned nonprofit in the Bronx, seeks an experienced, energetic leader as its next General Manager. The ideal candidate will bring a passion for hospitality and a servant leadership approach that fosters a positive, team-oriented culture focused on service excellence and financial stewardship. Key attributes include a strong work ethic, motivational leadership, and exceptional interpersonal skills to build relationships with clients, community partners, and stakeholders. This highly visible role requires hands-on leadership and active engagement with both staff and members. A background in tennis operations is preferred.

Click here to view a brief video about this opportunity.

NEW YORK JUNIOR TENNIS & LEARNING

The New York Junior Tennis & Learning (NYJTL) program operates with the mission to foster the development of young people by building their character through tennis and education, preparing them for lifelong success both on and off the court. With over 50 years of history, NYJTL has become the largest nonprofit in the United States to focus on tennis and educational programming for youth, reaching more than 90,000 students from K-12 across New York City.

The Cary Leeds Center, a beacon for the South Bronx and the broader NYC community, plays a central role in this mission. Opened in 2015, it features state-of-the-art tennis facilities, including 12 courts and a 12,000-square-foot clubhouse, where tennis training and life skills workshops are conducted. The center is dedicated to inclusivity and offers free tennis programs to participants of all ages and skill levels.

NYJTL emphasizes values like teamwork, diversity, and healthy living. Its programs are free to access, and students from all five boroughs are welcome. The Cary Leeds Center also hosts various high-profile tennis events, further supporting the organization's commitment to developing scholar-athletes and preparing them for collegiate success and beyond.

NEW YORK JUNIOR TENNIS & LEARNING BY THE NUMBERS

Annual Total Gross Revenue : $3MM
Annual Gross Lesson & Programming Revenue : $2.5MM
FTE 8 PTE 10 at Cary Leeds Center for Tennis & Learning
Active Number of Adult Tennis Players : 1,676
Active Number of Junior Tennis Players : 905
POS and Accounting Systems : Club Automation & Abila MIPS
NYJTL is a non-profit, 501 ©3

NEW YORK JUNIOR TENNIS & LEARNING WEB SITE : www.nyjtl.org

GENERAL MANAGER - POSITION OVERVIEW

The Chief Executive Officer / President seeks a General Manager to collaborate closely with the Chief Executive Officer and Chief Financial Officer on KPIs for success.

Serving as the "face" of Cary Leeds Center for Tennis & Learning, the General Manager will partner with key team members to uphold exceptional service standards and actively engage the surrounding community. Enhancing the client and staff experience will remain a central focus.

Success in this role requires exceptional leadership to set a clear vision, inspire and motivate staff, and foster an inclusive, positive environment. Strong business acumen is essential, with expertise in budgeting, marketing, revenue generation, operations, and facility management to ensure the Center's sustainability.

The ideal candidate will excel in networking and relationship-building, forging connections with partner organizations and identifying opportunities to advance the Center's mission. Adaptability and change management skills are also critical, enabling the General Manager to navigate challenges, embrace innovation, and evolve strategies in the dynamic tennis landscape.

INITIAL PRIORITIES OF THE NEW GENERAL MANAGER

Embrace and execute the organization's vision and strategy in partnership with the Chief Executive Officer, maintaining transparency on results.

Engage community members and stakeholders, including elected officials, schools, public housing staff, CBOs, community boards, NYPD, and FDNY.

Unite all departments under the "Cary Leeds Center for Tennis & Learning Team," ensuring alignment with the Center's mission and goals. Evaluate the Management Team's strengths, aspirations, and accountability.

Be highly visible-interact with players and families to build trust and strengthen relationships.

Set clear service expectations and implement hiring and training processes to maintain high service standards.

Provide the Chief Executive Officer with a structured "State of the Center" report, outlining insights, recommendations, and a roadmap for short- and long-term success.

Collaborate with NYJTL's Marketing team to communicate a clear vision for tennis programs across all levels, from youth to adults.

KEY POSITION RESPONSIBILITIES

Strategic Leadership & Vision

Develop and execute a comprehensive operating plan / manual aligned with the center's mission, strategic plan, goals, and objectives.

Be a visible, positive, and energized leader with a proven track record in management, preferably in the tennis industry.

Exhibit superior communication, energy, and creativity to inspire staff and engage the community.

Monitor market trends, evaluate competition, and adjust strategies to maintain a competitive edge.

Operational & Financial Management

Oversee daily operations, ensuring seamless registration, scheduling, and facility management.

Implement efficient systems to enhance productivity, player satisfaction, and overall efficiency.

Demonstrate strong financial acumen through effective budgeting, cost management, and revenue generation.

Analyze key financial and operational metrics to drive sustainable growth and profitability.

Develop and execute marketing strategies in collaboration with NYJTL to expand program awareness and participation.

Leadership & Team Development

Build and lead a high-performing team, recruiting, mentoring, and retaining top coaching and administrative talent.

Foster a team-centric, professional, and motivating work environment where staff feel valued.

Set clear expectations, provide growth opportunities, and support continuous professional development.

Community Engagement & Relationship Building

Actively engage with local schools, community organizations, law enforcement, and public agencies to promote tennis and recruit new players.

Cultivate partnerships with local clubs, associations, and organizations to expand the center's reach and impact.

Maintain a respectful, approachable, and diplomatic leadership style, making informed decisions while preserving strong relationships with staff, players, and community stakeholders.

EDUCATIONAL AND CERTIFICATION QUALIFICATIONS

A bachelor's degree with a focus on hospitality management or sports management is preferred.

Substantial private club or hospitality experience will be considered in lieu of the degree, with a strong tennis operational background being highly desired.

Industry certifications such as DORS, RSPA, PTR, PPR are encouraged but not required.

EMPLOYMENT ELIGIBILITY VERIFICATION

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

SALARY AND BENEFITS

Salary is open and commensurate with qualifications and experience. The club offers an excellent benefits and 403(b) retirement plan,. Total Salary Range : $150,000 - $160,000.

INSTRUCTIONS ON HOW TO APPLY

Please upload your resume and cover letter in that order using the link below. You should have your documents fully prepared to be attached when prompted for them during the online application process. Please be sure your image is not present on your resume or cover letter; that should be used on your LinkedIn Profile.

Prepare a thoughtful cover letter addressed to the Cary Leeds Center for Tennis & Learning and New York Junior Tennis & Learning search committee / Mr. Udai Tambar, President / CEO . Clearly articulate your alignment with this role, why you want to be considered for this position at this stage of your career, and why NYJTL / CLCTL and the New York City area will benefit you, your family, your career, and the Center if selected.

You must apply for this role as soon as possible. Candidate selections will occu r in early in 2025.

IMPORTANT : Save your resume and letter in the following manner :

Last Name, First Name - Resume" &

Last Name, First Name - Cover Letter - Cary Leeds Center for Tennis & Learning"

These documents should be in Word or PDF format)

Note : Once you complete the application process for this search, you are not able to go back in and add additional documents.

Click here to upload your resume and cover letter.

If you have any questions, please email Katy Eliades katy@kkandw.com

Lead Search Executive :

Len Simard

Search Executive

PTR, RSPA Master Professional

407-463-8923

len@kkandw.com

Salary : $150,000 - $160,000

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