What are the responsibilities and job description for the Access Operations Assistant position at KORE1 Technologies?
KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for an Access Operations Assistant in Newark, Ca. The Access Operations Assistant handles a high-volume of inbound calls, outbound calls, faxes and other communication with patients, providers, clinic staff, and others needing to access health care services at one or multiple departments / clinics. The Access Operations Contact Center staff within the ECC is responsible for providing an excellent patient and customer experience by efficiently coordinating services and accurately answering or properly referring inquiries.What you will do- Responds to a high-volume of incoming telephone calls and referrals- Assists patients in registering and canceling appointments- Accurately documents and routes calls to the proper department- Identifies urgent customer needs or operational issues, and escalates appropriately- Efficiently navigates medical records and ensures patient information is up-to-date and accurately entered in the correct location- Meets all regulatory and compliance standards- Delivers high-level of customer service- Follows documented protocols and guidelines- Meets and exceeds departmental quality assurance standards- Uses reference documents and online knowledge base tools to clearly articulate accurate information regarding services- Uses functionality of the telephone system as requiredEducation Qualifications- High School Diploma or GEDExperience Qualifications- Six-months of customer service experience.- Required Knowledge, Skills and Abilities- Type 40 words per minute- Excellent customer service skills- Demonstrated knowledge of proper English grammar in speaking and writing- Effectively listen to resolve patient's / customers inquiries- Maintain respect and composure in stressful situations- Navigate complex software tools and accurately input data- Effectively document caller notes into the medical record- Ability to adjust communication to fit the needs and level of understanding of the receiver- Ability to apply business logic to resolve patient / customer issues while managing multiple prioritiesCompensation depends on experience but is typically 21-23 / hr. ABOUT KORE1Specializing in professional and technical recruiting, KORE1 is committed to supporting top IT, Engineering, Creative, Scientific, Accounting and Finance professionals in their career paths. We build deep relationships with leading companies, connecting them to exceptional talent every day. With extensive industry expertise and unmatched opportunities, our goal is to provide a unique experience for our contractors and consultants as they prepare for their next role. We are passionate about matching the right people with the right companies.Kore1 provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Kore1 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Kore1 expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Kore1's employees to perform their job duties may result in discipline up to and including discharge.
