What are the responsibilities and job description for the Call Center Representative position at KORE1 Technologies?
KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for Call Center Rep in Brea, Ca.
The Call Center Representative is responsible for answering incoming calls and directing them to the appropriate department or individual. They may also assist patients with scheduling appointments, providing information about services offered at the center, and addressing any concerns or complaints they may have. In addition, the operator may be responsible for maintaining patient records and updating information in the center's database. Strong communication and customer service skills are essential for this role.
DUTIES & RESPONSIBILITIES
- Handling incoming calls from patients, insurance companies, and healthcare providers and directing them to the correct department
- Assist with scheduling appointments, answering questions about the company
- Understands and abides by HIPAA policies and procedures
- Makes outbound calls to no-shows, reschedules, and confirms appointments
- Data entry
- Knowledge of Outlook and TEAMs
- Works closely with internal departments to ensure scheduling guidelines are followed
EDUCATION & EXPERIENCE
- High school diploma / GED (or higher)
- 1 years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
- 6 months of Call Center experience
- Must be open to work Monday - Friday 9:00AM-5:30PM (Full time)
QUALIFICATIONS & SKILLS
- The ability to navigate Microsoft Office programs such as Excel, Word, Outlook, etc.
- Ability to work with computers and enter data quickly and accurately
- Effective and polite communication skills / exc
ABOUT KORE1
Specializing in professional and technical recruiting, KORE1 is committed to supporting top IT, Engineering, Creative, Scientific, Accounting and Finance professionals in their career paths. We build deep relationships with leading companies, connecting them to exceptional talent every day. With extensive industry expertise and unmatched opportunities, our goal is to provide a unique experience for our contractors and consultants as they prepare for their next role. We are passionate about matching the right people with the right companies.
Specializing in professional and technical recruiting, KORE1 is committed to supporting top IT, Engineering, Creative, Scientific, Accounting and Finance professionals in their career paths. We build deep relationships with leading companies, connecting them to exceptional talent every day. With extensive industry expertise and unmatched opportunities, our goal is to provide a unique experience for our contractors and consultants as they prepare for their next role. We are passionate about matching the right people with the right companies.
Kore1 provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Kore1 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Kore1 expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Kore1's employees to perform their job duties may result in discipline up to and including discharge.
Salary : $20 - $22
