What are the responsibilities and job description for the Patient Access Representative position at KORE1 Technologies?
KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for a Representative in Palo Alto, Ca.
A Brief Overview:
The Patient Access Services job is responsible for completing patient admissions and registration functions. Identifies patients' insurance coverage or existing financial resources to pay for medical care and services. Handles routine customer service inquiries and concerns. Processes necessary admission/registration paperwork and obtains necessary documents for billing and compliance requirements.
What you will do:
• Assures secure handling and accurate recording of payments collected at the point-of-service delivery.
• Builds a foundational understanding of the different health insurance coverage options and the related processes and procedures.
• Able to handle routine/simple patient escalations and perform service recovery.
• Escalates any advanced or complex registrations to a more experienced team member.
• Greets patients and begins the registration process. Maintains professional communication with various PAS staff, medical center staff, physicians, guests, and patients regarding the admitting/registration services rendered. Communication may consist of telephone correspondence, email, or in person contact.
• Meets weekly individual productivity and key performance indicators and standards while following planned priorities as set by the department leadership team.
• Provides excellent customer service to all individuals with whom the employee has contact.
• The specific job duties will be comprised of a combination of responsibilities for all areas of Patient Access Service operations.
Education Qualifications:
• High school diploma or GED equivalent.
Required Knowledge, Skills and Abilities:
• Language: Bilingual preferred (English and Spanish).
• Ability to speak and write effectively at a level appropriate for the job.
• Ability to work well with individuals at all levels of the organization.
• Knowledge of computer systems and software used in functional area.
• Knowledge of Medical Terminology such as Medicare, Medi-Cal, Workers Comp, Managed Care (HMO, PPO, POS, etc.), Children's Health Programs (CCS, GHPP, Healthy Families, etc.).
The Patient Access Services job is responsible for completing patient admissions and registration functions. Identifies patients' insurance coverage or existing financial resources to pay for medical care and services. Handles routine customer service inquiries and concerns. Processes necessary admission/registration paperwork and obtains necessary documents for billing and compliance requirements.
What you will do:
• Assures secure handling and accurate recording of payments collected at the point-of-service delivery.
• Builds a foundational understanding of the different health insurance coverage options and the related processes and procedures.
• Able to handle routine/simple patient escalations and perform service recovery.
• Escalates any advanced or complex registrations to a more experienced team member.
• Greets patients and begins the registration process. Maintains professional communication with various PAS staff, medical center staff, physicians, guests, and patients regarding the admitting/registration services rendered. Communication may consist of telephone correspondence, email, or in person contact.
• Meets weekly individual productivity and key performance indicators and standards while following planned priorities as set by the department leadership team.
• Provides excellent customer service to all individuals with whom the employee has contact.
• The specific job duties will be comprised of a combination of responsibilities for all areas of Patient Access Service operations.
Education Qualifications:
• High school diploma or GED equivalent.
Required Knowledge, Skills and Abilities:
• Language: Bilingual preferred (English and Spanish).
• Ability to speak and write effectively at a level appropriate for the job.
• Ability to work well with individuals at all levels of the organization.
• Knowledge of computer systems and software used in functional area.
• Knowledge of Medical Terminology such as Medicare, Medi-Cal, Workers Comp, Managed Care (HMO, PPO, POS, etc.), Children's Health Programs (CCS, GHPP, Healthy Families, etc.).
Compensation depends on experience but is typically 26-30/hr.
ABOUT KORE1
Specializing in professional and technical recruiting, KORE1 is committed to supporting top IT, Engineering, Creative, Scientific, Accounting and Finance professionals in their career paths. We build deep relationships with leading companies, connecting them to exceptional talent every day. With extensive industry expertise and unmatched opportunities, our goal is to provide a unique experience for our contractors and consultants as they prepare for their next role. We are passionate about matching the right people with the right companies.
Specializing in professional and technical recruiting, KORE1 is committed to supporting top IT, Engineering, Creative, Scientific, Accounting and Finance professionals in their career paths. We build deep relationships with leading companies, connecting them to exceptional talent every day. With extensive industry expertise and unmatched opportunities, our goal is to provide a unique experience for our contractors and consultants as they prepare for their next role. We are passionate about matching the right people with the right companies.
Kore1 provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Kore1 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Kore1 expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Kore1's employees to perform their job duties may result in discipline up to and including discharge.
Salary : $26 - $30
