Helpdesk / Desktop Support Technician: AD / Azure AD, SSO / MFA / MDM / Windows Server / network support

THIS JOB IS FULLY ONSITE IN SUN VALLEY, CA.

NO 3RD PARTY FIRM / C2C CANDIDATES. DO NOT EMAIL / CALL TO ASK.

KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for a Helpdesk / Desktop Support Technician: AD / Azure AD, SSO / MFA / MDM / Windows Server / network support

Position Overview

Responsible for providing professional technical assistance and support related to computer systems, hardware, and software. Responds to queries, troubleshoots issues, runs diagnostic programs, isolates problems, and determines and implements solutions, providing IMS associates with reliable, responsive, and high quality technology and technical support. Performs related duties as required.

Responsibilities And Duties

• Provides professional "Help Desk" technical assistance and support related to computer hardware and software and phone systems.
• Maintains systems, installs new units, and makes modifications to computer networks as directed.
• Respond to inquiries in person, over the phone, and/or via remote access.
• Installs and/or updates computer peripherals including, but not limited to printers, copiers, cell phones, desk phones, and other related computer accessories.
• Establishes and implements procedures for tracking repair orders.
• Performs diagnostic tests to ensure security and integrity of the system.
• Creates records and reports.
• Maintains e-mail systems to include adding and removing users as required.
• Assists and supports users with custom IT application development.
• Works with the IT Administrator to review and analyze hardware and software needs, making recommendations for changes and upgrades.
• Develops and maintains positive relationships with coworkers while providing excellent customer service to all employees.
• Provides multi-media support for Company meetings
• Refurbishes older computer hardware, updating hard drives and re-installing operating systems and other requisite software.
• Drives on Company business.
• Performs other duties as required.

Minimum Qualifications/Core Competencies

The following are the minimum qualifications which an individual requires in order to successfully perform the duties and responsibilities of this position. Please note that the minimum qualifications may vary based upon the department size and/or geographic location.

• Associate's degree (or higher) in computer science or related is a plus
• Relevant certifications are a plus
• 3 years of comparable experience of Helpdesk / Desktop Support experience that includes:
• Windows OS support
• Advanced proficiency in operating modern desktop computers, related software, and related modern office equipment.
• Advanced proficiency in the use of Microsoft Office Suite computer software
• MS 365 / Office 365 support / administration
• Active Directory / Azure AD / Entra ID support / administration
• VOIP support
• Advanced knowledge of network programs and capabilities and computer peripherals.
• Basic network / WiFi support
• Experience with SSO / MFA (any tool) is helpful
• Basic understanding and experience on Windows servers and workstations.
• Strong workstation and network troubleshooting skills.
• VMware eSX server support is helpful
• Expert proficiency in and knowledge of desktop publishing and the Microsoft Office Suite computer software.
• Thorough proficiency and advanced knowledge of the principles and practices of modern information technology, including the design, installation, maintenance, and operation of modern computers, workstations, and related software, networks, servers, to include LAN, WAN, TCP/IP, Ethernet and VPN hardware. .
• Willingness to be on call, travel and to work long hours if necessary in case of serious network malfunction.
• Ability to organize workload for maximum effectiveness.
• Ability to take ownership of, and focus on critical initiatives.
• Ability to work with both technical and non-technical personnel to solve individual workstation needs and network problems.
• Ability to establish and maintain effective working relationships with supervisors and fellow employees.
• Competency to train and remain current in information technologies on an ongoing basis.
• Ability to support and adapt to change as the external environment and organization evolves
• Ability to prepare and maintain records and reports, both manually and electronically
• Exercising independent judgement and decision making based on standard policy or working procedures.
• Strong customer, quality and results orientation
• Excellent verbal/nonverbal and written skills.
• Ability to solve practical problems and provide innovative solutions.
• Practically applying proficient math skills, and proper spelling, grammar, and punctuation.

Physical Demands

• In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.
• Must be able to see, hear, speak and write clearly in order to communicate with employees and/or other customers; manual dexterity required for occasional reaching and lifting of small objects, and operating office equipment. Travels as needed.
• Must be able to lift at least 30 pounds without assistance

Work Environment

• In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment.
• The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate.

Compensation depends on experience but is typically $20-30/hr W2