What are the responsibilities and job description for the Supervisor, Digital Coordination position at Koroseal Interior Products?
Position Overview
The Supervisor, Digital Solutions Coordination Team is responsible for overseeing the daily operations of the Digital Solutions Coordinators, ensuring efficient project execution and maintaining high-performance standards to exceed customer expectations. This role requires strong leadership, organizational skills, and experience in project management and digital design tools.
The Supervisor will report to the Manager, Customer Service, and will work on-site at our Medina, OH headquarters. Quarterly travel to our other facilities may be required as needed.
Key Responsibilities
The Supervisor, Digital Solutions Coordination Team is responsible for overseeing the daily operations of the Digital Solutions Coordinators, ensuring efficient project execution and maintaining high-performance standards to exceed customer expectations. This role requires strong leadership, organizational skills, and experience in project management and digital design tools.
The Supervisor will report to the Manager, Customer Service, and will work on-site at our Medina, OH headquarters. Quarterly travel to our other facilities may be required as needed.
Key Responsibilities
- Oversee and manage the day-to-day activities of the Digital Solutions Coordination Team.
- Collaborate with leadership and product management to define, train, and implement best practices for digital project execution.
- Assist in developing and executing a standardized digital delivery playbook.
- Monitor team performance, ensuring adherence to customer service standards and project timelines.
- Serve as an escalation point for customer and field sales team inquiries, resolving issues promptly.
- Act as a liaison between internal and external graphic design resources to address project-related challenges.
- Mentor and support team members to foster professional growth and engagement.
- Participate in hiring, onboarding, and performance management of Digital Coordinators.
- Generate and analyze performance metrics to drive continuous improvement.
- Other duties as assigned.
- Bachelor’s degree in Business, Fine Arts, or related field preferred; equivalent work experience considered.
- 1–3 years of supervisory experience.
- 2–4 years of experience managing customer projects.
- Experience with advanced graphic design software (Adobe Illustrator, Photoshop, Firefly) is a preferred
- Background in graphic design is a plus.
- Strong leadership and people management skills with high emotional intelligence.
- Excellent attention to detail and accuracy.
- Strong design and composition sensibility.
- Exceptional verbal and written communication skills.
- Strong organizational and time management abilities.
- Ability to work independently, take initiative, and approach tasks systematically.
- Proficiency in computer applications relevant to project management and graphic design.
- Must be able to sit for long periods and occasionally lift up to 20 lbs safely
- Vacation time, personal time, and 11 paid holidays
- Medical, Dental and Vision Insurance including a Flexible Savings Account
- Company paid Short Term Disability & Life Insurance with supplemental options available for employees
- 401(k) with company match
- Paid training and career development
- Employee well-being benefits including robust EAP offering
- Company events
