What are the responsibilities and job description for the Remote Customer Service Phone Agent position at Korpack?
Dental Insurance Representative
We are seeking a driven individual who thrives on challenges and is committed to delivering exceptional customer service. This role will assist the Sales team in sales and customer service-related operations, fostering strong customer relationships through timely resolution of inquiries and proactive communication.
Key Responsibilities:
- Respond to and/or ensure responses to appropriate individuals on sales and customer service-related inquiries, emphasizing the importance of courteous and professional interactions.
- Administer daily sales support processes and procedures, including answering calls, sales order entry, customer onboarding, quoting, quote follow-up, customer creation, and other special projects as needed.
- Communicate with all co-workers, customers, partners, suppliers, and others in a courteous and professional manner, ensuring responses are provided to sales and customer service-related inquiries promptly.
- Engage in activities that enhance customer experience and satisfaction, including monitoring performance indicators, managing sales tracking tools, and reviewing pending orders to meet specific customer requests.
- Support requests for assigned accounts and serve as the main point of contact, ensuring timely responses to inquiries and requests.
Requirements:
- Proficiency with cloud-based ERP and other software programs used in this job (Microsoft Office, Acumatica)
- Two years of related packaging, manufacturing, or distribution industry experience
